Problem solved – my manager doesn't appear to know his own job role

My manager doesn’t appear to know his own job role or want to help me with mine. What should I do?

Many of us, at some point, will end up working for someone who, in our opinion, isn’t up to the job. But it’s always better to be understanding, not confrontational. An even-handed approach might create opportunities for you to turn the situation to your own advantage.

Start by taking a step back, removing any subjective emotions and asking yourself to identify the areas in which he specifically exhibits incompetence. Unless there are exceptional circumstances, he will (surely) have had to demonstrate some merit to get to his current position. Is he lacking in certain soft skills, such as prioritisation or coaching, that get in the way of effective planning or up-skilling of the team? Are there technical issues he struggles with – perhaps by not keeping up-to-date with the profession?

Think of ways where those skills gaps could be addressed. Might you be able to take on some of your manager’s duties, given some training? Few people (especially managers) like to admit they are struggling. An offer by you to take on more responsibility may therefore be welcomed with open arms – and hopefully lead to more recognition and financial reward.

Some ‘upward management’ may be in order. What do you know about your manager’s priorities or challenges that would help you to help him – and thereby improve everyone’s competence?

The key factor will be how open your manager is to all this. You may fear a hostile response – but if you avoid implied criticism (respect your manager’s position, even if you harbour doubts about his ability), you should find common ground and you can emerge with more control over your own situation.

"Start by taking a step back, removing any subjective emotions and asking yourself to identify the areas in which he specifically exhibits incompetence"