Essential Management Skills: Delivering and Managing change

What will I get out of it ?
• greater understanding of the impact of change on managers and their teams
• insights into the causes of ‘change failure’
• practical approaches to a range of change situations
• enhanced ability to lead yourself and others through periods of change
• improved self-confidence when acting as a ‘change agent’ for your organisation.

Key Features
• when change fails – lessons from the wider world
• successful and sustainable change – critical factors
• why people resist change, and what this means for managers
• managing individual attitudes to change: dealing with poor commitment and under-performance
• keeping the ‘show on the road’ – maintaining performance during organisational change
• communication problems during change
• the manager as key communicator
• leadership behaviours during change and uncertainty
• bringing it all together – the manager as change agent: clarifying behaviours, responsibilities, communication channels.

Lecturer
Ingle Dawson BA ACA Director,
IDG Limited