Essential Management Skills: Conflict Management

What will I get out of it ?
• understanding of why interpersonal conflict arises – and its impact on yourself and others
• ability to pre-empt conflict by recognising early warning signs
• confidence to tackle rather than avoid difficult issues
• a range of approaches to resolve conflicts
• realistic ways to deal with entrenched problems that don’t respond to day-to-day interventions
• understanding of the impact that personal style has on others – and the ability to change your behaviour accordingly.

Key Features
• sources of conflict at work – and typical responses
• self-diagnosis – personal traps and habits
• heightening personal awareness – recognising the signs in others
• conflict resolution strategies
• matching the approach to the situation
• developing flexibility – responding to different behaviours and styles
• handling emotion in conflicts – yours and theirs
• interpersonal behaviours in conflict – do’s and don’ts
• managing your personal brand.

Lecturer
Ingle Dawson BA ACA Director,
IDG Limited