ACCA advisory group on shared services and outsourcing

ANOOP SAGOO, SENIOR EXECUTIVE, BUSINESS PROCESS OUTSOURCING, ACCENTURE

Annoop leads Accenture's global BPO sales across operating groups. Previously, he led the firm's global finance and accounting BPO business. Anoop joined Accenture in 1994 and has spent most of his career working in the BPO and shared service market across industry sectors, on a global basis. Between 2007 and September 2009, Anoop was responsible for the outsourcing business at Microsoft - one of Accenture's most complex outsourcing relationships.

JULIE SPILLANE, DIRECTOR, ACCENTURE GLOBAL SHARED SERVICES EMEA

Julie Spillane is director of the Accenture Global Services organisation in Europe, the Middle East and Africa. She is responsible for over 500 people in our shared services centres in Dublin and Prague, Czech Republic. These centres deliver multifunctional services to Accenture itself. In addition, she is also finance director for Accenture in Ireland.
Spillane graduated from National University of Ireland, Galway with a degree in electronic engineering followed by a postgraduate diploma in business studies. “I was immediately hooked on business,” she says. After completing the diploma, she went on to study accountancy and is now a Fellow of the Chartered Association of Certified Accountants (FCCA).  She recently completed the Institute of Directors Diploma in Company Direction.

PETER MOLLER, PARTNER, DELOITTE CONSULTING

Peter Moller leads Deloitte's Shared Services and BPO Advisory Team in Europe. Since 1990, he has worked in finance transformation, shared services and outsourcing/offshoring advisory roles, advising both private and public sector clients. He has organised and spoken at a number of conferences on these topics and has been quoted in management journals and the national press.

JAMES MEADER, PARTNER, ERNST & YOUNG

James is a partner in Ernst and Young's Advisory Services Practices, specialising in financial and performance management. He has over 17 years' experience, focusing on back office transformation; process design, including shared services; and performance management as well as project and programme management.

PASCAL HENSSEN, SENIOR VICE PRESIDENT AND CHIEF OPERATING OFFICER, EUROPE AT GENPACT

Pascal joined Genpact in 2009 as COO Europe, with responsibility for leading its Romania, Hungary, Poland and Morocco centres. He spent the previous 14 years with General Electric in various executive functions across different industries and geographies, such as services in EMEA, with 600 employees across 45 countries, and CFO  of various buiness units in GE Plastics.

SANDY KHANNA, VICE PRESIDENT, IBM GLOBAL PROCESS SERVICES, EUROPE

Sandy has worked in the Business Processing Outsourcing industry since its inception within PW(C)/IBM in 1996; in that time he has led and delivered several multimillion dollar complex deals. He has unique in-depth and hands on experience in all aspects of the SSC and BPO business, from initiating and leading opportunities, developing compelling business cases and creative solutions, negotiating contracts and closing deals, through to the set-up and operational leadership in the delivery of large-scale outsourced shared services operations. This makes Sandy a highly sought after subject matter expert.

Sandy has lived and worked in several countries including The Netherlands, France, Spain, Italy, Sweden, Poland, Hungary, Australia, and India. He holds an MBA from City University and is a Member of the Chartered Institute of Bankers.

LIZ DITCHBURN, RELATIONSHIP LEADER, KIMBERLY-CLARK

Liz Ditchburn, relationship leader for Kimberly-Clark owns the partnership with Genpact for F&A Shared Services, and is responsible for growing the relationship from one of vendor and customer, to one of partnership. Liz has over 15 years of making outsourcing work in global organisations from the client side, and has successfully created organisations that deliver through onshore and offshore operations.

CLAUDIO ALTINI, DIRECTOR, SOURCING ADVISORY, KPMG IN THE UK

Claudio is an acknowledged expert in finance and HR functional transformation, with broad experience in support function reorganisation and re-engineering assignments, in both pan-European shared service centre projects and business process outsourcing projects. Claudio advises diverse industries including media, telecoms, automotive, IT, manufacturing, chemical distribution, pharmaceuticals, FMCG, leisure and central government.

JOHN ASHWORTH, GLOBAL HEAD OF BUSINESS PROCESS OUTSOURCING, PEARSON

John joined Pearson plc as part of the internal audit team from Coopers & Lybrand before working in a variety of roles in Penguin Books, a division of Pearson, including those of international finance director, supply chain business manager and UK controller. He was CFO, then CFO and IT director, before becoming MD of Pearson’s UK shared services team. He now runs Pearson’s global BPO deal with IBM as well as its F1 finance transformation programme.

NICK ATKIN, PARTNER, PRICEWATERHOUSECOOPERS CONSULTING

A consultant since 1995, Nick advises clients, across industries, on the transformation of their global finance organisations, developing a vision and strategy for finance, target operating model design, performance-management solutions, and process and systems design and implementation. He also assists his clients in setting up shared service organisations and in the selection of BPO providers.

DEBORAH KOPS, MANAGING PRINCIPAL, SOURCING CHANGE

Deborah Kops is the founder and managing principal of Sourcing Change.  Formerly a founding partner of one of the first global BPO units , the CMO of a leading offshore BPO, managing director of FleetBoston's (now Bank of America) Services Group, managing director of Global Sourcing Transformation for Deutsche Bank; and consulting partner at Price Waterhouse and Arthur Andersen. Deborah now works with leading companies to manage globalisation challenges. She is also a contributing analyst to award-winning analyst firm HFS Research, and a member of the editorial board of industry-leading publication Outsource Magazine.