Key performance indicators enable us to control performance. They not only tell us results, but enable us to change them.
This course looks at a practical approach to using KPIs to convey results. If the right KPIs are used, it is an all-out win for frontline staff, management and owners.
On completion of this online course, you will gain an understanding of:
- the philosophy of KPIs, so that you can make the best of them and use them well
- using KPIs to tackle some of the stumbling blocks which demotivate the team
- what is involved in implementing the most effective form of management control systems within a few months
- using KPIs to highlight areas of opportunity
- how to set and attain high standards for information analysis and decision making
- using the right KPIs with the appropriate frequency.