How much more successful could you become if you could confidently express your opinions and stand up for yourself? Becoming more assertive can be beneficial to everyone and can make you feel more confident, enhance your self-esteem, increase your ability to deal with difficult people and stressful situations, as well as making you happier, healthier and more professional.
On completion of this module you will gain an understanding of:
- what 'assertiveness' means and how it differs from passive, aggressive and manipulative behaviour
- what your personal rights are within your workplace and how to assert them when needed
- how you can improve your own communication skills; including tips on effective listening, questioning, body language and rapport building
- how you can effectively deal with difficult people.