The global body for professional accountants

Course overview

E-mail plays a central role in any company, but excessive use of emails instead of other means of communication can cause serious problems, both individually and at team level. Using email properly involves understanding its fundamental characteristics: this course is designed to help.

By the end of this course, you will gain an understanding of:

  • the characteristics of email communication
  • pitfalls to avoid when emailing
  • best practices for effective communication by email

Key information

  • learn at your own pace
  • help meet your annual CPD requirements
  • develop your own learning needs

CrossKnowledge is a leader in cloud-based distance learning solutions.

Disclaimer: This course is available for ACCA members, you may need your ACCA membership number to complete your booking. This course and outline is provided by a third-party course provider. All course bookings are subject to the terms and conditions set by the course provider. Please see individual supplier pages for full terms and conditions. ACCA takes no liability for bookings made with third-party supplier.


12 months' access 30 GBP (exc. VAT)


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Date: Ongoing
Duration: 1 hour