The global body for professional accountants

Course overview

A key aspect for managers and leaders is the ability to communicate effectively to their people, whether this is selling an idea, presenting a product or laying out the company vision. However, the intended message is not always the message that is received by the audience.   

This 10 course pack will provide you with the right skills in order to communicate exactly what you want and how you want your audience to understand it.

Courses included in this pack are:

  1. Asking questions
  2. Rephrasing
  3. Active listening
  4. Identifying the different styles of communication
  5. The key principles of communication
  6. Make your point more effectively
  7. Building rapport and influence when communicating
  8. How to respond when faced with objections
  9. Communicating - connecting to our people
  10. High-impact communication - shaping your message

Key information

  • learn at your own pace
  • help meet your annual CPD requirements
  • develop your own learning needs

CrossKnowledge is a leader in cloud-based distance learning solutions.

Disclaimer: This course is available for ACCA members, you may need your ACCA membership number to complete your booking. This course and outline is provided by a third-party course provider. All course bookings are subject to the terms and conditions set by the course provider. Please see individual supplier pages for full terms and conditions. ACCA takes no liability for bookings made with third-party supplier.


12 months' access 195 GBP (exc. VAT)


Book online with BPP and select 'Special Offers 2014'

Book online




Date: Ongoing
Duration: 10 hours

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