Understanding the process of conflict | ACCA Global
ACCA - The global body for professional accountants

OVERVIEW

Today, various situations at work can be labelled as 'conflict', from two colleagues not feeling at ease with each other to plain and simple aggressive behaviour.  It is nevertheless interesting to distinguish different phases in the process of conflict, according to the level of aggressiveness and hostility. Because the different phases need to be dealt with in different ways, it is vital to identify them in order to resolve conflict effectively - which is the aim of this session.

By the end of this course, you will gain an understanding of:

  • how to deal with tension, crisis and conflict
  • how to identify the causes and symptoms of conflict
  • the characteristics of each type of situation

KEY DETAILS

  • learn at your own pace
  • help meet your annual CPD requirements
  • develop your own learning needs

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CrossKnowledge is a leader in cloud-based distance learning solutions. They provide this course and outline

COST DETAILS

12 months access 30 GBP (exc. VAT)

BOOKING DETAILS

Book online with BPP

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Location


Online

Agenda


Date: Ongoing
Duration: 1 hour