Enhancing our public voice
We increased our reputation as a body advocating global policy positions which promote public value, according to an independent survey of employers of accountants. This is important at a time of enhanced scrutiny of the profession from key regulators and policy makers around the world. ACCA is responding by calling for standards to be developed which protect the public interest, work for business and enhance investor confidence.
Launching our ten new Global Forums to give us relevant, global input into our technical agenda
In September 2011, we reinvigorated our research and technical agenda with the creation of new international forums, bringing together expertise from all sectors around the world to tackle issues that are critical to the future of the profession and global business.
Developing the accountancy profession in Singapore
ACCA was proud to be awarded the tender by the Pro-Tem Singapore Accountancy Council to develop a new post-university professional qualification for Singapore.
77.2% Member and student satisfaction
Member and student satisfaction
We have maintained a high level of overall customer satisfaction, with scores remaining consistent with results for 2010-11.
Improving our digital offerings, making us much easier to do business with online
Sustained investment in customer service over the past 12 months has seen customer service and IT Service Level Agreements reached and the online customer experience improved. 75% of students and 70% of members now say that ACCA is easy to do business with online.