ACCA - The global body for professional accountants

Below are a series of interviews with experts from the shared services and outsourcing field talking about the different facets of the process. This forms part of ACCA's research into finance transformation and shared service outsourcing with the Research and Insights programme.

ACCA hears from Claudio Altini, director sourcing advisory at KPMG UK, about the role of the retained finance function. He explains how their roles are now focused on analysis and interpretation of financial data and the value this adds to the business.

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Deborah Kops, managing principle of Sourcing Change, discusses the success factors for client and outsourcing provider relationships. Fundamentally successful relationships are based on honesty and transparency from both parties and clarity over objectives.

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Pascal Henssen, Senior VP and COO Europe at Genpact, shares his views about measuring the performance of organisations providing the outsourcing services. Pascal explains how KPIs and SLAs are not enough to measure satisfaction and that other methods need to be employed.

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Peter Moller, partner at Deloitte Consulting, outlines the primary objectives behind finance outsourcing. Cost is - and always will be - the strongest driver, but he explains how organisations are now beginning to reap the benefits from increased control and quality.

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Simon Newton, VP Shared Services at Kimberly-Clark, explains how to effectively manage the implementation of outsourcing services with the business. The emphasis is on the adoption of good change management practices - including governance, communications and stakeholder management. 

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Last updated: 30 Mar 2012