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Performance assessment matrix
When applying for approval, tuition providers are assessed against ACCA's performance targets, detailed in the performance assessment matrix.
Tuition providers are given flexibility in how they demonstrate achievement of each target, and are invited to relate targets to their institution and give insight into their individual practice. ACCA welcomes diversity and innovation in all areas of institution management and course delivery.
The performance targets are assessed in two parts: Part 1 - Institution management and Part 2 - Course management and delivery. A number of assessment elements have been identified within each of these main areas, and the performance targets are grouped within these elements. Specific targets within each of the relevant assessment elements have been set for providers of distance learning.
| Institution Management | ACCA course management and delivery | ||||
| Assessment element | Gold | Plat | Assessment element | Gold | Plat |
| Attendance/participation and retention | x |
x |
Tutors | x |
x |
| Complaints procedure | x |
x |
Student feedback | x |
x |
| Premises and facilities | x |
x |
Teaching/study programme | x |
x |
| Terms and conditions | x |
x |
Support materials | x |
x |
| Tutor absence/course cancellation | x |
x |
Tutor contact details | x |
x |
| Financial viability | x |
x |
Student support and advice | x |
x |
| Continual improvement - course delivery | x |
Administration staff | x |
x |
|
| Progress monitoring | x |
Course review meetings | x |
x |
|
| Continual improvement - student support | x |
Reports to sponsor | x |
x |
|
| Administration staff | x |
Promotional material | x |
x |
|
| Induction | x |
||||
ACCA encourages tuition providers to provide a complete account of why they believe they meet each target, supported with relevant evidence or documentation. Guidance and examples of documentation/evidence that can be used to support the claim that a performance target has been met is available.
Before making an application to become an Approved Learning Partner - Student Tuition, you should consider carefully whether your institution meets the performance targets outlined in the performance assessment matrix. If there are any targets that you cannot meet at this time, we ask that you delay your application until you are confident that you can meet all the targets.