Issue 62 | Publications | Members

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The Value of a Website
Mike Couzens explains how a website can form an integral part of your practice.
Rulebook 2004 Commentary
Nicole Ziman guides you through the latest changes to ACCA’s Rulebook, which includes the continuation of the move towards a global Rulebook.
Common Disciplinary Complaints
How does ACCA handle complaints against its members? Juliana Campbell details the role of the Professional Conduct Department.
Money Laundering Update
Money laundering remains a much discussed subject amongst accountants. Jigna Chheda summarises developments since the last issue of In Practice.
ICSA Insolvency Guide
Consultative Meetings for Practitioners
Pat Delbridge summarises the findings of the latest round of consultative meetings for practitioners.
Assess Your Professional Risk Carefully
When renewing professional indemnity cover practitioners should be wary of reducing their level of cover, writes Ian Richards.
Minority Shareholders and Their Rights
Dinah Spence and James Pheasant examine what rights minority shareholders have in company disputes – a situation that could affect both practitioners and their clients.
Members' Technical Questions
Calendar of Key Dates
The Technical Advisory Service provides a calendar of forthcoming key dates.
Court Report
The Technical Advisory Service summarises recent court cases which could impact upon practitioners.
Practice Marriage Bureau
Endowment Policy Complaints
Karen Honnoraty asks whether you are ready to deal with unexpected complaints about endowment mortgages?
Improving Customer Care
Does your practice benefit from high levels of customer satisfaction? Liz Kirkham explains what steps you can take to achieve such a result.
Benefiting From Electronic Payment Systems
Many practices’ clients may be unaware of the benefits of conducting business online. A new service will make electronic payment for goods and services easier, reports Simon Webster.

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