Not all complaints will be the result of the member’s failure to meet proper standards and may simply be the result of an error in judgement or a misunderstanding between the parties. Therefore, ACCA requires its members to operate an internal complaint process.
In all appropriate complaints your first step must be to lodge a formal complaint with the member. You can download a template complaint letter from the 'Related documents' section of this page.
In those instances where local resolution has failed but ACCA considers that the parties could benefit from its intervention and a more conciliatory approach, we may refer the matter to our Conciliation Service.