The global body for professional accountants

Course overview

Do you want to become a better communicator? This Communication skills learning bundle from BPP and CrossKnowledge will provide you with effective strategies to help you improve your communication skills. This 20 course learning bundle will help you learn how to speak more effectively in public, boost your powers of persuasion and learn to actively listen.  

Using a range of learning resources, CrossKnowledge content is produced by a faculty of over 70 of the best authors and business professors from schools around the world and offers extensive practical experience that you can apply in the workplace.

Courses included in this pack are:

Learning to listen  

  1. Asking questions
  2. Rephrasing
  3. Active Listening
  4. Getting to know the different levels of communication
  5. The key principles of communication
  6. Identify the different styles of communication
  7. Showing empathy
  8. Make your point more effectively
  9. The influence of your "perception filter"

Effective public speaking

  1. Preparing your public talk
  2. Capturing and keeping your audience’s attention
  3. High-impact communication: shaping your message
  4. Building rapport and influence when communicating
  5. Communicating - Connecting to your people
  6. Mastering presentation supports

Boosting your powers of persuasion 

  1. How to find arguments
  2. Adding strength to your arguments
  3. Questions that make people say yes
  4. How to respond when faced with objections
  5. How to control your emotions

Key information

  • learn at your own pace
  • help meet your annual CPD requirements
  • develop your own learning needs
  • available in a range of languages (check the language key below)

CrossKnowledge is a leader in cloud-based distance learning solutions. 

Disclaimer: This course is available for ACCA members, you may need your ACCA membership number to complete your booking. This course and outline is provided by a third-party course provider. All course bookings are subject to the terms and conditions set by the course provider. Please see individual supplier pages for full terms and conditions. ACCA takes no liability for bookings made with third-party supplier.


12 months' access 295 GBP (exc. VAT)


Book online with BPP and select 'Previous special offers'

Book online




Date: Ongoing
Duration: 20 hours

Related documents

  • Language key

    PDF 266KB