Activity Based Management (ABM) provides the information you require for making the key decisions that boost business performance. This includes information such as the true cost of making products, providing services and the costs of servicing customers. It looks at which products, services and customers are profitable and which are not, as well as the level of resource required in future periods to make predicted volumes of products and provide planned levels of customer service.
Packed with detailed examples, drawn from practice, this course will help you to put these challenging ideas into practice in your own or your clients’ organisations.
On completion of this course you will gain an understanding of:
- how you can measure and therefore identify opportunities to enhance product and customer profitability
- how to plan resource requirements, improve processes and reduce output costs
- how to use the data in the business to identify areas for financial improvement and model the outcome of different actions