The global body for professional accountants


How much more successful could you become if you could confidently express your opinions and stand up for yourself? Becoming more assertive can be beneficial to everyone and can make you feel more confident, enhance your self-esteem, increase your ability to deal with difficult people and stressful situations, as well as making you happier, healthier and more professional.

On completion of this module you will gain an understanding of:

  • what 'assertiveness' means and how it differs from passive, aggressive and manipulative behaviour
  • what your personal rights are within your workplace and how to assert them when needed
  • how you can improve your own communication skills; including tips on effective listening, questioning, body language and rapport building
  • how you can effectively deal with difficult people.

Key information

  • learn at your own pace
  • help meet your annual CPD requirements
  • develop your own learning needs.

BPP is a leading provider of online technical CPD for accounting professionals.

Disclaimer: This course is available for ACCA members, you may need your ACCA membership number to complete your booking. This course and outline is provided by a third-party course provider. All course bookings are subject to the terms and conditions set by the course provider. Please see individual supplier pages for full terms and conditions. ACCA takes no liability for bookings made with third-party supplier.


12 months' access 30 GBP (exc. VAT)


Book online with BPP

Book online




Date: Ongoing
Duration: 1 hour