There are many performance measures available – literally hundreds. We call them key performance indicators (KPIs). But they can't all be "key" and they are not all equally useful, especially not to small and medium-sized businesses.

This course is about performance measures that work for micro, small and medium-sized enterprises (SMEs). The emphasis is on KPIs that are easy to measure and understand, yet provide valuable information about the running of the business and its performance.

This course will enable you to:

  • establish the framework and the tools you need for performance analysis and management
  • understand the most important KPIs for customer performance and employee performance
  • examine what KPIs are best to measure effectiveness and efficiency
  • be confident about KPIs to measure financial performance
  • reduce your KPIs to the ones that really matter.

Key information

  • now with personalised course notes to download and keep
  • learn at your own pace
  • help meet your annual CPD requirements
  • exclusive member benefit – 10% discount
  • iPad/Android compatible
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Helping accountants grow

Disclaimer: This course is available for ACCA members, you may need your ACCA membership number to complete your booking. This course and outline is provided by a third-party course provider. All course bookings are subject to the terms and conditions set by the course provider. Please see individual supplier pages for full terms and conditions. ACCA takes no liability for bookings made with third-party suppliers.