You identify innovative ways to improve organisational performance – which may include making or recommending business process changes and improvements.

Performance objective elements

The five elements of each performance objective describe the tasks, skills and behaviours that trainees must demonstrate in order to achieve the objective.

  • Elements

    a. Research and be familiar with your employer's business, the sector it operates within and the wider business environment. 

    b. Listen to and learn from colleagues and experts. Anticipate challenges, show openness and contribute to new ideas and opportunities. 

    c. Plan, identify and monitor your personal targets and standards of delivery so that they meet the wider departmental and strategic objectives of your organisation. 

    d. Think systematically, critically and innovatively using technological capabilities, where appropriate,
    when you’re solving business problems.

    e. Develop financial acumen and commercial awareness. This will allow you to adopt and apply innovative methods and technologies to identify business problems and evaluate strategic options and manage solutions. 

Linked competencies

  • Strategy and Innovation

    A. Applies business acumen and commercial awareness to deliver business objectives.

    B. Recommends a range of suitable strategic options from which to develop sustainable plans and objectives.

    D. Adopts and applies innovative methods to implement strategy and manages change.

  • Ethics and Professionalism

    D. Thinks proactively about the future, applying professional judgement and commercial intelligence and seeks specialist input when needed.

  • Advisory and Consultancy

    B. Provides expert advice that will add value to the business and gain advantage.

  • Data, Digital and Technology

    B. Analyses and evaluates data using appropriate technologies and tools.

Key exams