What is an IT analyst and what do they do?

An IT Analyst (also known as a systems analyst) designs and implements functional and cost-effective IT systems that optimise organisational efficiency. They also analyse, modify or adapt existing systems and integrate new features or enhancements.

IT analysts employ modeling, information engineering and cost-based accounting to develop systems that meet the requirements of both management and end-users in the most efficient way possible. They also oversee system implementation by managing programmes to ensure the design is properly executed, error-free and stays within budget.

Key responsibilities

Responsibilities will vary, but examples include:

  • Liaising with stakeholders to understand their requirements and determine IT objectives that will improve business outcomes
  • Translating stakeholder requirements into specific project briefs
  • Producing project feasibility and costings
  • Designing efficient IT systems to meet business and technology needs
  • Coordinating developers to build and implement technology solutions
  • Reviewing existing IT systems and internal processes; collect and analyze data and feedback to identify areas for improvement
  • Planning and overseeing projects (e.g. upgrades, hardware/software installations)
  • Ensuring budgets and deadlines are adhered to
  • Providing advice and technical training on new systems
  • Keeping up-to-date with technology trends and developments

Why are they important?

An IT analyst is a key role in the success of any new IT system and acts as a bridge between finance, IT and the business (often facilitating communication between business departments). A strong IT analyst will leverage their knowledge of cutting-edge technologies and understanding of business needs to implement the correct systems to optimise organisational efficiency.

Competencies needed for this role:

An IT analyst must not only have superior analytical skills and problem-solving abilities, but they must also be able to understand the needs of the business. Excellent project management and interpersonal skills are also essential to balance the needs of management, technical personnel and end-users.

Career opportunities presented by this role

Career progression can include moves into project management or strategic business planning, or professionals can become a specialist analyst in a particular field such as finance. There is also the opportunity to set up as a self-employed contractor or consultant.


High level competencies required by IT analysts include:

  • Data, Digital and Technology

    A. Identifies strategic options to add value, using data and technology.

    B. Analyses and evaluates data using appropriate technologies and tools.

    C. Applies technologies to visualise data clearly and effectively.

    D. Applies scepticism and ethical judgement to the use of data and data technology.

  • Advisory and Consultancy

    A. Gathers and understands financial and non-financial information to develop complete knowledge of the client business and the environment in which it operates.

    B. Provides expert advice that will add value to the business and gain advantage.

    C. Identify and advise on business partnering to develop strategic relationships to create opportunities, improve performance and solve business problems.

    D. Prepare and present business plans and advise on the actions to implement these plans.


  • Stakeholder Relationship Management

    A. Positively develops relationships with internal and external stakeholders.

    B. Communicates and gains commitment from internal and external stakeholders.

    C. Uses emerging technologies to collaborate and communicate effectively with stakeholders.

    D. Applies professional and ethical judgement when engaging with stakeholders.

    E. Aligns organisational strategic objectives with stakeholder needs and manages expectations.

  • Strategy and Innovation

    A. Applies business acumen and commercial awareness to deliver business objectives.

    B. Recommends a range of suitable strategic options from which to develop sustainable plans and objectives.

    C. Evaluates, justifies and implements suitable strategic options.

    D. Adopts and applies innovative methods to implement strategy and manages change.