Find answers to frequently asked questions about our remote on-demand CBEs
Remote on-demand CBEs are currently available to students in selected locations. If you country location is not listed in our booking dropdown menu then it is not possible to enter the exam in your area.
Please find below details of how to book your On-Demand CBE at home:
1. Conduct the pre-tech checks detailed on the main remote on-demand CBE webpage
2. Select your country of residence within the Book Exam page
3. Complete your registration and select and confirm your subject with our partner The British Council
4. Make your online payment for the exams you want to book
5. You will then be sent a payment confirmation email and supporting information on testing software, student information, how to book your exam slot
6. You will register with our partner ProctorU and book your slot to sit your exam at home (at present the earliest you can sit your exam from booking your slot is 7 days)
7. Once you have booked your slot ProctorU will confirm your booking and provide you with information on sitting your exam, including when you should download ACCA exam delivery and Remote Invigilation software to your device
Follow the instructions below to resolve this issue:
If this does not work, please contact ProctorU for support on booking your timeslot.
You will receive your exam token 2 days before your scheduled exam date. To ensure the integrity of our exams, we cannot provide this before this time.
Please only contact if you have not received your token 24 hours before your scheduled exam start.
You need to book and pay for each exam individually.
No, exams must be paid for at the time of booking and we can only accept online payments.
You can reschedule your exam upto 48 hours prior to your scheduled start time through your ProctorU account. For guidance on how to reschedule your exam visit ProctorU’s guidance page.
You can cancel your exam and receive a full refund if you cancel within 14 days of making payment.
If you need to cancel your exam for any reason. Log into ProctorU and click on the cancel exam button – if you have any issues you can contact ProctorU using their LiveChat function.
To subsequently request a refund you should contact the British Council.
a) If you have booked your exam with the British Council and wish to cancel within 14 days of payment and you have not scheduled your exam slot with ProctorU, you’ll be entitled to a full refund.
b) If you have booked your exam with the British Council and wish to cancel within 14 days of payment and you have scheduled your exam slot with ProctorU and your exam date is more than 48 hours away, you will receive a refund of 70% of your exam fee.
c) If you have booked your exam with the British Council and wish to cancel within 14 days of payment and you have scheduled your exam slot with ProctorU and your exam date is less than 48 hours away, no refund will be provided unless you are cancelling for one of the specified reasons:
· Illness, for example a serious illness, hospital admission or injury
· Loss or bereavement – death of a close family member
· Hardship/trauma – for example, a victim of a crime or traffic accident
· Military service
If you cancel your exam more than 14 days after payment or an unable to attend your exam on the day, then you will be entitled to a refund if your cancellations is for any of the following reasons:
· Illness, for example a serious illness, hospital admission or injury
· Loss or bereavement – death of a close family member
· Hardship/trauma – for example, a victim of a crime or traffic accident
· Military service
you may receive a full refund. You will be asked to provide evidence when contacting the British Council to support your claim. Your claim will be reviewed within 5 working days and should it be approved you will receive a refund.
It is important your device meets the minimum specifications for the exam software and you have the conducted the pre-checks for the proctor/invigilator software.
However, if you experience technical difficulties on the day, ProctorU will do everything they can to support you resolve these issues. If technical issues cause your exam to cancelled or stopped refunds will only be granted in exceptional circumstances.
You can choose any username, however we recommend using your email address.
In some cases, you may find that your Internet Service Provider will block the Proctor remotely accessing your machine. If this happens, the Proctor will be unable to start your scheduled exam.
We would recommend checking this prior to your scheduled exam start time, and ensuring any necessary updates are made.
Yes. Please follow our guidance on requesting additional support.
Yes, you will be required to install and uninstall the ACCA exam software for each exam you want to sit at home.
Yes, you will need to uninstall the ACCA exam software at the end of your exam, your remote proctor will provide you with details on how to do this at the end of the exam.
You should be aware that in order to conduct exams securely we are required to film and record all students taking exams. All filming and recordings will only be viewed and used for the sole purposes of conducting the exam securely and administering post-exam related activities including any disciplinary matters.
Recordings will be stored securely and will be erased when no longer required.
We are working in partnership with the British Council who will act as a remote On-Demand CBE Centre and will process your booking and take payment and also with Proctor U who will provide remote invigilation of your exam.
For the sole purposes of conducting the exam and related post-exam activities, some of your personal data will be collected and stored securely on their systems. Your data will not be shared with any other party not involved in this process.
You will be asked to at various points in the process to read and confirm you understand the Data Privacy for each system.
View our guide as to how you desk setup should be and what equipment you're allowed to use for both desktop and laptops.
You are not permitted to use your smartphone for any purpose during the exam, including its use as a webcam device. View our guide as to what your desk setup should look like.
No, it is against the rules and regulations of the exam to to take screenshots, photos or printouts of the exam materials.
No. The exams use the same exam software, assess the same exam syllabus and have the same exam duration regardless of where the exam is taken.
Unfortunately, if you do not meet the system requirements it will not be possible to take a remote on-demand CBE.
Before booking an exam you will be directed to check whether your device meets the technical specifications required to install and run the ACCA exam software.
Whilst students are responsible for their own internet connection, in the highly unlikely event an invigilator loses their internet connection you will not be negatively impacted.
View our handy guide for information on what you are allowed on your desk during the exam.
Due to the nature of the remote proctoring and the need to ensure exam security, students are not permitted to move away from their desk during the exam. This means no breaks, including accessing bathroom facilities, are allowed during remote on-demand CBEs.
Yes. Your provisional results notification will still be displayed to you at the end of your exam which you can print. If you do not have a printer ACCA will provide your final result certification on myACCA within 72 hours of sitting your exam.
Yes. Students are permitted 2 sheets of blank paper which they must destroy in front of the remote proctor at the end of their exam.
Please note that for students going onto take remote session exams (for Applied Skills and Strategic Professional exams) that in these exams no scrap paper is permitted. This is because the difference in exam content and exam delivery platforms mean remote on-demand and remote session exams require different exam security requirements.
Arrive at the time you selected when you scheduled the exam. If you have any technical difficulties or any other problems preventing you from logging in at your scheduled exam time, use Live Chat or call +1 855-772-8678. To prevent unexpected call charges, before dialling please check with your phone provider the cost of calls to the USA.
No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.
Your ProctorU login details are chosen by you at the time you create your ProctorU profile.
All exam information will be issued to you electronically using email and your myACCA. To ensure this reaches you safely please ensure your contact details are kept up-to-date.
The British Council will communicate with you via email, using the email address you provide when you register with them.
The ProctorU will communicate with you via email, using the email address you provide when registering your British Council account.
Yes, to prevent unexpected charges please check with your phone provider for costs of calls to the USA before dialling 885-772-8678.
Items considered religious apparel are allowed following visual inspection by the invigilator. Visual inspection would be done without asking the candidate to remove or unwrap it, unless upon direct visual observation there is strong visual evidence that a prohibited item is concealed in it.
No, invigilators are randomly allocated to students. There is currently no mechanism to assign specific invigilators to student.
We do not recommend using a computer provided by your employer or institute as their own security policies may prevent software installation or prevent your exam starting. Visit ACCA's Remote on-demand CBE page for more information
Employers and Learning Providers are able to purchase Exam Vouchers. They will then distribute the Exam Vouchers to their students.
If you receive an Exam Voucher, you will be able to use it to book a matching Remote On-Demand CBE
Yes, they expire 6 months from the date of purchase. Please check with your Employer /Learning Provider if you need to know the purchase date
Your Employer/Learning Provider will send you the Exam Voucher. You can redeem this by entering the Voucher Code on the Remote On-Demand CBE student registration screen.
To redeem the Exam Voucher, you must:
Answer “Yes” to ‘Has your Employer/Learning Provider provided you with an Exam Voucher?’
Enter the Exam Voucher Code in the ‘Please Enter Code Here’ box
Important: The Exam Voucher used must match the type of exam you are booking.
When a valid Voucher Code is entered on the Registration screen, no payment will be due at the Payment screen. If you believe you are using a Valid Exam Voucher but are still being asked for payment, do not proceed. Instead check the Exam Voucher is valid for your exam.
The first 3 letters of the Voucher Code indicate which exams each Exam Voucher is valid for:
GON: FA1, MA1, FA2, MA2
GTW: FBT, FMA, FFA, BT, MA, FA
GTH: LW-ENG, LW-GLO
Exam Vouchers are single use and must match the type of exam you are booking.
When a valid Voucher Code is entered on the Registration screen, no payment will be due at the Payment screen. If you believe you are using a valid Exam Voucher but are still being asked for payment, do not proceed. Instead check the Exam Voucher is valid for your exam.
Please:
Check the exam you would like to book matches the Exam Voucher you have been given.
Let your Employer/Learning Provider know that your Exam Voucher is not working as expected. If need be, they will be able to contact the British Council for assistance
This is not a service that ACCA or the British Council provide. It may, however, be something your Employer/Learning Provider can help you with. Please discuss this with your Employer/ Learning Provider before paying for the exam yourself.