Remote on-demand CBE FAQs

Find answers to frequently asked questions about our remote on-demand CBEs

Who can sit a remote on-demand CBE?

Students who are based in a location where it is not possible to access one of our on-demand exam centre may be able to enter their exam remotely. 

Unfortunately, it is currently not possible to offer these exams in all locations.  If you country location is not listed in our booking dropdown menu then it is not possible to enter the exam in your area.

How do I book an On-Demand Computer Based Exam at home?

Please find below details of how to book your On-Demand CBE at home:

1. Conduct the pre-tech checks detailed on the main remote on-demand CBE webpage

2. Select your country of residence within the  Book Exam page 

3. Complete your registration and select and confirm your subject with our partner The British Council

4. Make your online payment for the exams you want to book

5. You will then be sent a payment confirmation email and supporting information on testing software, student information, how to book your exam slot

6. You will register with our partner ProctorU and book your slot to sit your exam at home (at present the earliest you can sit your exam from booking your slot is 7 days)

7. Once you have booked your slot ProctorU will confirm your booking and provide you with information on sitting your exam, including when you should download ACCA exam delivery and Remote Invigilation software to your device

I have chosen my timeslot with ProctorU and I have hit “select” but nothing has happened?

Follow the instructions below to resolve this issue:

  • Make sure you're on go.proctoru.com
  • Right-click, inspect
  • Click the >> on the top right 
  • Click Application
  • Make sure Clear Storage is highlighted on the left
  • Click Clear Site Data
  • Click Refresh the page

If this does not work, please contact ProctorU for support on booking your timeslot.

When will I receive my exam token?

You will receive your exam token 2 days before your scheduled exam date. To ensure the integrity of our exams, we cannot provide this before this time.

Please only contact if you have not received your token 24 hours before your scheduled exam start.

Can I book multiple exams at the same time?

You need to book and pay for each exam individually.

Can I book my exam and pay at a later date?

No, exams must be paid for at the time of booking and we can only accept online payments.

Can I amend my scheduled exam time?

You can reschedule your exam upto 48 hours prior to your scheduled start time through your ProctorU account.  For guidance on how to reschedule your exam visit ProctorU’s guidance page.

 

How do I cancel my exam?

You can cancel your exam and receive a full refund if you cancel within 14 days of making payment.

If you need to cancel your exam for any reason. Log into ProctorU and click on the cancel exam button – if you have any issues you can contact ProctorU using their LiveChat function. 

To subsequently request a refund you should contact the British Council.

What happens if I wish to cancel my exam within 14 days of payment?

a) If you have booked your exam with the British Council and wish to cancel within 14 days of payment and you have not scheduled your exam slot with ProctorU, you’ll be entitled to a full refund.

b) If you have booked your exam with the British Council and wish to cancel within 14 days of payment and you have scheduled your exam slot with ProctorU and your exam date is more than 48 hours away, you will receive a refund of 70% of your exam fee.

c)  If you have booked your exam with the British Council and wish to cancel within 14 days of payment and you have scheduled your exam slot with ProctorU and your exam date is less than 48 hours away, no refund will be provided unless you are cancelling for one of the specified reasons:


·  Illness, for example a serious illness, hospital admission or injury

·  Loss or bereavement – death of a close family member

·  Hardship/trauma – for example, a victim of a crime or traffic accident

·  Military service

What happens if I cancel my exam after 14 days of payment?

If you cancel your exam more than 14 days after payment or an unable to attend your exam on the day, then you will be entitled to a refund if your cancellations is for any of the following reasons:

·  Illness, for example a serious illness, hospital admission or injury

·  Loss or bereavement – death of a close family member

·  Hardship/trauma – for example, a victim of a crime or traffic accident

·  Military service

you may receive a full refund.  You will be asked to provide evidence when contacting the British Council to support your claim.  Your claim will be reviewed within 5 working days and should it be approved you will receive a refund.

What will happen if there are technical issues during the exam?

It is important your device meets the minimum specifications for the exam software and you have the conducted the pre-checks for the proctor/invigilator software.

However, if you experience technical difficulties on the day, ProctorU will do everything they can to support you resolve these issues.  If technical issues cause your exam to cancelled or stopped refunds will only be granted in exceptional circumstances.

  • If the cancellation or premature end of the exam was caused by a candidates’ failure to perform system check prior to the exam, no refund will be granted.
  • If the cancellation or premature end of the exam was caused by internet connectivity, power outage etc. the candidate is entitled to reschedule the exam free of charge, but no refund will be granted.

What username should I use when registering with ProctorU?

You can choose any username, however we recommend using your email address.

I require additional support, is this possible?

Yes.  Please follow our guidance on requesting additional support.

If I am sitting multiple exams, will I need to re-download the exam software multiple times?

Yes, you will be required to install and uninstall the ACCA exam software for each exam you want to sit at home.

Do I need to delete/uninstall the exam software after the end of my exam?

Yes, you will need to uninstall the ACCA exam software at the end of your exam, your remote proctor will provide you with details on how to do this at the end of the exam.

Will I be filmed during the exam and how will this be used?

You should be aware that in order to conduct exams securely we are required to film and record all students taking exams. All filming and recordings will only be viewed and used for the sole purposes of conducting the exam securely and administering post-exam related activities including any disciplinary matters. 

Recordings will be stored securely and will be erased when no longer required.

We are working in partnership with the British Council who will act as a remote On-Demand CBE Centre and will process your booking and take payment and also with Proctor U who will provide remote invigilation of your exam. 

For the sole purposes of conducting the exam and related post-exam activities, some of your personal data will be collected and stored securely on their systems. Your data will not be shared with any other party not involved in this process.

You will be asked to at various points in the process to read and confirm you understand the Data Privacy for each system.

What equipment am I allowed to you use during the exam?

View our guide as to how you desk setup should be and what equipment you're allowed to use for both desktop and laptops.

Can I use my smartphone as a webcam for remote invigilation? 

You are not permitted to use your smartphone for any purpose during the exam, including its use as a webcam device.  View our guide as to what your desk setup should look like.

Can I take screenshots during the exams or print the exam material on screen?

No, it is against the rules and regulations of the exam to to take screenshots, photos or printouts of the exam materials.

Is the exam content different between remote on-demand CBEs and centre-based on-demand CBEs?

No.  The exams use the same exam software, assess the same exam syllabus and have the same exam duration regardless of where the exam is taken. 

What if I don’t have the right equipment available to run the exam? 

Unfortunately, if you do not meet the system requirements it will not be possible to take a remote on-demand CBE.

Before booking an exam you will be directed to check whether your device meets the technical specifications required to install and run the ACCA exam software.

What happens if the invigilator loses their own internet connection?

Whilst students are responsible for their own internet connection, in the highly unlikely event an invigilator loses their internet connection you will not be negatively impacted.

 

What am I allowed to have on my desk during the exam?

View our handy guide for information on what you are allowed on your desk during the exam.

Am I allowed to move away from my desk during the exam, such as to you use the bathroom?

Due to the nature of the remote proctoring and the need to ensure exam security, students are not permitted to move away from their desk during the exam.  This means no breaks, including accessing bathroom facilities, are allowed during remote on-demand CBEs.

Will I still get my results immediately after I finish my exam?

Yes. Your provisional results notification will still be displayed to you at the end of your exam which you can print.  If you do not have a printer ACCA will provide your final result certification on myACCA within 72 hours of sitting your exam.

Can I use blank paper for making notes?

Students are permitted 2 sheets of blank paper which they must destroy in front of the remote proctor at the end of their exam.

What time should I arrive for for my exam?

Arrive at the time you selected when you scheduled the exam.  If you have any technical difficulties or any other problems preventing you from logging in at your scheduled exam time, use Live Chat or call +1 855-772-8678.

Does my exam begin when I connect with ProctorU

No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.

What are my ProctorU login details?

Your ProctorU login details are chosen by you at the time you create your ProctorU profile.

How will ACCA communicate with me?

All exam information will be issued to you electronically using email and your myACCA.  To ensure this reaches you safely please ensure your contact details are kept up-to-date.

How will the British Council communicate with me?

The British Council will communicate with you via email, using the email address you provide when you register with them. 

How will ProctorU communicate with me?

The ProctorU will communicate with you via email, using the email address you provide when registering your British Council account.

Can I wear religious apparel, such as a face scarf?

Items considered religious apparel are allowed following visual inspection by the invigilator. Visual inspection would be done without asking the candidate to remove or unwrap it, unless upon direct visual observation there is strong visual evidence that a prohibited item is concealed in it.

Can I make a request on the gender of the invigilator?

No, invigilators are randomly allocated to students. There is currently no mechanism to assign specific invigilators to student.