Students' FAQs on centre-based exams in December 2020

Last updated: 4 November 2020

Are the December exams going ahead?

Yes, we are currently working alongside our exam delivery partners in preparation for delivering the upcoming December exam session in as many countries/regions as possible.

Are all December's exams being run in ACCA exam centres?

No, due to the ongoing impact of the Covid-19 pandemic we have made the decision in a number of countries to once again offer the exam contingency option of remotely invigilated exams. 

Please visit the exams section of our website to find out the latest December session information, including the countries where centre exams have now moved to the remotely invigilated method.

More information on December’s remote exams, including countries affected, can be found in the remote exams section of our website.

A dedicated set of remote exam FAQs is also available.


Is there any country which is unable to run any of ACCA’s session-based exams at this point?


If there is a change in situation prior to the exam session, how will students be kept notified?

We’ll provide any key exam session updates, including unavoidable cancellations, via email. Please ensure you check the email account for the email address recorded on your ACCA account frequently for any updates. 

You can check your registered email address by logging into your myACCA account and clicking My Details, then selecting Contact Details.  Please ensure your email address is kept updated and you have given the appropriate consent level to permit us to contact you with these updates.

What is the December exam session timetable for centre-based exams?

The December exam session is due to begin on 7 December.

View the centre-based exam timetable

What measures will be in place at exam centres to ensure the health and safety of students?

The health and safety of our staff and students remains the top priority.  Each country is subject to a differing set of Covid-related guidelines and regulations, as imposed by local authorities.  We assure you these guidelines will be adhered to in each location and we will only operate exams in locations where we have been given approval to do so by local authorities. 

We will communicate to students in mid-November on the type of conditions and regulations which can be expected to be in place at exam centres for December.

What if wearing a face mask is mandatory at my exam centre but an underlying health condition prevents me from wearing one?

Any students in this situation must notify ACCA of their exemption prior to the exam via the ‘contact us’ form, so that we can check with your exam centre if it is possible to permit access without wearing a mask.

Will I be allowed to wear a face visor during my exam?

Yes, students will be permitted to wear a face visor during their exam, where local government guidance permits this.

Will my temperature be taken at the exam centre on the day?

All students should be aware that as a high temperature is one of the most common symptoms of Covid-19, your temperature may be taken before you are granted access to the exam hall on the day.

What date will I be able to amend my December exam entry until?

Students were able to make exam entry amendments without being charged until the standard entry deadline, which has now passed.

What if I am unable to attend the December exam due to an exceptional reason??

Any students in this scenario should follow the standard exam withdrawal process as per the guidance found in the main exam FAQs, titled: ‘What happens if I enter an exam and then can no longer take it?’

This includes any students unable to attend due to a clash with their school / university exam timetable, or due to an unexpected change in their exam centre town/city.

If you are unable to attend due to Covid-19, please submit your request with supporting documentary evidence, which may include a medical letter, quarantine request from the government, relevant screenshot of a health tracing app, travel to/information of a high risk area impacting your exam attendance plans or other.

The December withdrawals deadline is 23 December.

If the exam centre address in exam planner is still showing as ‘TBA’, when can I expect for this to be available?

Due to the logistical challenges brought about by the pandemic, and the need to follow local government guidance to enable us to run exams safely (such as social distancing measures), it has not been possible to source all exam centres as normal.  This means there are still some centre addresses to be confirmed on the systems so the details are not currently showing on exam planner.

Although we are aiming to have all addresses confirmed by the scheduled exam docket release dates (see further below), it is likely that some will be confirmed after these dates. 

If this is the case for an exam centre you are booked into, you will be contacted by email on 23 November and advised when your docket will be available.

What if I’ve been allocated to a different exam centre from that chosen by me, and the allocated exam centre is not suitable?

Where entries exceed the capacity at any particular centre it may occasionally be necessary for ACCA to transfer candidates to another centre.  In such instances ACCA reserve the right to transfer candidates to the nearest alternative centre.

As per ACCA’s exam entry terms and conditions, ACCA reserves the right to cancel or reschedule exams without prior notice and to amend or alter published exams, fees and exam venues.

If you are unable to attend your exam, please follow the standard exam withdrawal process.

What if my study for the exam has been affected by tuition provider closures and I do not feel fully prepared?

Any students who have had their studying disrupted in this way, which has resulted in a lack of suitable preparation, should follow the standard exam withdrawal process as outlined further above ensuring to provide supporting documentary evidence of the closure.

When will December exam attendance dockets be released?

Exam dockets will be made available to the majority of students on 16 November, with these students being notified of their availability via email. 

All Mainland China exam dockets will be released on 23 November and students will be notified by email that their docket is now available.

However, there may be a small number of students we’re still unable to confirm final venue details for.  Students in this category will be contacted by email on 23 November and given an update on when dockets will become available. 

What if I still do not have access to my exam docket after the release date?

It is likely that you are booked into one of the exam centres whereby we have not yet been able to confirm the final address and make your docket available - please bear with us whilst we finalise these details.  We’ll email you on 23 November if you fall into this category and advise when your docket will become available.

If you have received the email notification of docket availability and are still unable to access it, please contact us.

What message shows on-screen if I try to download my docket but I’m one of the students in the scenario above whereby venue details haven’t yet been finalised?

You will see the following message:

“Please note your exam docket is currently unavailable, please try again later.”

What if the exam booking details on my docket are different to those held on the exam planner, which one will be correct?

The exam attendance docket provides students with the final exam booking details each session and should be used by students as official confirmation of their exam time/date and address. 

If your exam booking details change for any reason after dockets have been released, we will update you via email and provide your new booking details.  You should then download a new copy of your docket and take it to your exam.

Where can I go for further information?

If you have any further questions then please contact us.