PO2 - Stakeholder relationship management
You manage stakeholder expectations and needs, developing and maintaining productive business relationships.
You listen to and engage stakeholders effectively and communicate the right information to them when they need it.
Performance objective elements
The five elements of each performance objective describe the tasks, skills and behaviours that trainees must demonstrate in order to achieve the objective.
a. Display sensitivity, empathy and cultural awareness in all your communications. This allows you to establish trust and credibility with a range of stakeholders and gain their confidence.
b. Use a range of mediums and make apppropriate use of digital technology to communicate clearly, concisely and persuasively in formal and informal situations.
c. Gain commitment from stakeholders by consulting and influencing them to solve problems, meet objectives and maximise mutually beneficial opportunities.
d. Develop and build effective and ethical professional relationships and networks using face to face and digital technology.
e. Deal calmly and effiiciently with conflicting priorities, deadlines or opinions - both internally and externally - by listening and negotiating.
Stakeholder Relationship Management
A. Positively develops relationships with internal and external stakeholders.
B. Communicates and gains commitment from internal and external stakeholders.
C. Uses emerging technologies to collaborate and communicate effectively with stakeholders.
D. Applies professional and ethical judgement when engaging with stakeholders.
E. Aligns organisational strategic objectives with stakeholder needs and manages expectations.
Ethics and Professionalism
E. Communicates effectively and influences others.
Advisory and Consultancy
C. Identify and advise on business partnering to develop strategic relationships to create opportunities, improve performance and solve business problems.
D. Prepare and present business plans and advise on the actions to implement these plans.
Data, Digital and Technology
C. Applies technologies to visualise data clearly and effectively.
D. Applies scepticism and ethical judgement to the use of data and data technology.
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