ACCA undertakes many checks and controls during the marking process to ensure that all exam results are accurate.
Before the marking starts, markers attend a meeting with the examiner to discuss the exam paper and agree a detailed marking scheme.
The examiner moderates the marking process closely and there are various steps in place during this process to enable the examiner to review marked scripts to ensure that the marking scheme is being applied consistently by all markers.
In addition the examiner pays special attention to scripts where marginal marks have been awarded. Checks are also built in to the marking software used by markers to ensure that each question on your script has been marked, the marks have been recorded against the correct question and that the total for the final mark is correct.
A series of independent checks are carried out during the marking process to verify that data returned to ACCA by markers is correct.
Any discrepancies that are found during this process are investigated and resolved before results are finalised. Once your results have been added to your student record, and your entry options have been created for the next exam session, ACCA then conducts further checks at the printing stage to ensure the printed results are accurate before they are released.
Should I apply for an administrative review?
The quality controls applied at each stage of the marking process ensure the integrity of ACCA's results data. However, ACCA recognises that students may sometimes feel that their results do not reflect their perceived performance in the exam. In response to this, you can request an administrative review of your results if you:
- receive an absent mark but you were present at the exam and submitted an exam paper
- were not present at an exam but received a mark for your paper
- feel that ACCA's quality controls have not been applied properly in arriving at your mark.
The administrative review allows ACCA to ensure transparency and fairness, and is available for all qualifications that are assessed by session based exams. The administrative review is not a re-marking service. This is not available for ACCA examinations.
As part of your Administrative Review we will ensure all stages of the marking and results release processes have been adhered to in reaching your final mark. For Professional level papers, we will issue an outcome via email which will also include a Pass or Fail status for each question attempted in your examination; for papers F5 - F9 syllabus feedback will be issued which provides a rating for the student’s performance by syllabus area. Your examination responses will not be returned, these remain property of ACCA as detailed on your examination docket.
This information will provide an indication as to where a good understanding of a topic area has been demonstrated, and should assist with revision in cases where students have failed an examination.
Your mark will be adjusted to reflect your true result. Please note that your mark may be lowered if an administrative error had inflated your original mark. If your mark is amended as a result of the administrative review you will receive a refund of your review fee. Your examination status and options will be updated to reflect any change to enable you to submit an online exam entry for the next session.
If you would like to request an administrative review you can submit your request and pay the relevant fee using our online service at myACCA.
The fees for administrative reviews are as follows:
- FIA - All papers (per paper) - £52
- ACCA Qualification Knowledge Module (per paper) - £52
- ACCA Qualification Skills Module (per paper) - £52
- ACCA Qualification Professional Level (per paper) - £52
- Dip IFR - £52
The closing date to submit your administrative review request for December 2017 exam session is 24 January 2018.
If I am unhappy with my administrative review outcome, what are my options?
If on receipt of the outcome of your Administrative Review you believe that ACCA has not applied its procedures properly, you may appeal to the Examinations Appeals Committee.
To do this, you should email your appeal as outlined in your Administrative Review feedback email. The relevant fee will then be raised on your account which can be paid online prior to the appeal submission deadline.
The appeal fee is £52 per paper and the appeal submission deadline for the December 2017 session is 14 February 2018. Your appeal will then be forwarded to the Committee for consideration.
ACCA’s appeals process is not a re-marking service and you will not receive any further feedback on your examination performance other than what was previously stated in your feedback letter. The Committee will undertake independent checks to confirm all stages of the administrative review process were undertaken and the correct mark was in fact issued to you.