HMRC states that 'customers who are more likely to be at risk of having inadequate records' will be contacted by letter to arrange for HMRC to call them to go through a short questionnaire.
Depending on the outcome of this call, HMRC will confirm to some taxpayers that no further action is required.
Where some issues are identified, taxpayers will be offered targeted self-help education options. Those who are assessed as being at risk of keeping inadequate records will be referred for a BRC visit.
Make sure that an appropriate team is put in place if you receive an approach as the call is important, and misunderstandings need to be avoided.
Visit 'Related links' on this page for more guidance from HMRC.
