Finance leaders obsess about the transformation levers – people, process, technology. The technology component has mainly been limited to communication widgets that facilitate workflow and e-invoicing.
Enter the robots. Robots, robotics, robotics process automation, applied automation – whatever you call it – conjures up an image of a machine replicating the activities of a human doing the work. It is evocative, it’s high-tech, but most importantly it is emblematic of what some see as the next step in the evolution of business process delivery – fewer people in favour of machine-based learning technologies.
But what is a robot? This paper examines the views of ACCA’s finance transformation, shared services and outsourcing advisory group on robots.