MyACCA guide

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Welcome to your My ACCA portal, your gateway to all ACCA services.

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In this video, we'll explore how to navigate your My ACCA portal and the key features it offers.

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Log in with your details or follow the onscreen links if you've forgotten them.

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Your dashboard provides a personalised view, with notifications for tasks like making payments or updating your details.

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And quick links to book your next exam, access our study support resources, or find information about your practical experience requirement.

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And you can quickly find your way around by selecting one of the available boxes highlighted on screen.

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Links to these boxes are also available at the top of the page.

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From the payment and fees drop down, you can access your fees and invoices, view your payment history,

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or view your statements and payment receipts. From the fees and invoices page,

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you can quickly make a payment for any outstanding balance on your account by selecting the pay button.

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And you can also download an invoice or receipt by selecting the download button.

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The payment history page provides a breakdown of any invoices raised on your account and any payments you've made.

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You can also download a copy of these documents from here too.

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The statement and payment receipts page will allow you to request the generation of a new statement.

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Please be aware that the generation process takes up to 30 minutes, and duplicated requests made within a short time period are not processed.

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Statements can then be downloaded by selecting the file link as shown on screen. Please ensure you've disabled your pop-up blocker before

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attempting to download the file to your device.

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Next, the qualifications pages offer access to your qualification progress, exam results,

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and exemptions.

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On the qualification progress page, you can choose your qualification from the dropdown to view your progress.

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This option will include any active qualifications you're currently registered for, such as the ACCA qualification,

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foundations in Accountancy, or the diploma in International Finance Reporting qualification.

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Your qualification details are shown in the box highlighted on screen.

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You can view your exam progress here and quickly book your next exam, view your exam results,

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or any exemptions you've been offered and awarded. You can also view your practical experience progress here and access your

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my experience record to update and record your experience and track your performance objectives.

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And you'll find your ethics progress here, where you can quickly start your ethics and professional skills module,

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required to be completed as part of the ACCA qualification.

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If you're currently registered on the foundations in accountancy suite of exams and wish to transfer to the ACCA qualification upon completing

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the required exams, you can amend your preferences from this page too.

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This page will also give you quick access to exam resources and exam support,

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so please take a moment to familiarise yourself with these fantastic services. And please be aware that some of our exam support features

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come with applicable deadline dates, which you can find on the important dates page of our website.

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Next is the documents page, where you'll find certificates and other personal documents.

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On this page, you can download your letter of good standing, letter of equivalence, or access qualification certificates by selecting

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the button highlighted on screen.

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And lastly, the help page.

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This page allows you to track any enquiries you've sent to us, and you can communicate with us regarding your case by selecting

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the case number.

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And then select reply to ACCA to enter your response.

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Select submit to send a message to our team.

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If you need further support regarding a different inquiry, use our self serve search feature to find instant answers to commonly asked

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questions, which will support your ACCA journey. First, choose which type of relationship you have with us from the available options.

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Then select one of the available categories from the list highlighted on screen.

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And again, select the category or option most relevant to your inquiry.

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You will find an answer to your enquiry in the article provided, along with links to resources or applications and further guidance where required.

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If you need more support, select contact us, and our team will be happy to assist you.

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Please provide a title for your inquiry.

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And in the description box, enter as much information as possible about your inquiry.

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And when you're ready, select submit, and your case will be submitted to our dedicated team.

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If required, you can also upload supporting documents to your case. To do this,

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drag and drop the file into the box highlighted on screen, or click select document and upload the file from your device.

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Please ensure your file matches one of the specified file types highlighted on screen and is no larger than 15 megabytes.

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Once our team has reviewed your case, you'll receive an email advising you to log into your portal.

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And view any updates to your case.

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Again, you can respond to us by selecting the reply to ACCA button and adding your message as shown earlier.

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Let's take a look at where to find your personal details. At the top of the page,

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select the drop down arrow next to your name.

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And choose my details.

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On this page, you'll find your personal information, such as your username, date of birth,

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and email address. You can change the information in this box by raising a case with us.

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You will also be able to change your phone number and address details. And you can add a secondary address if required.

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Next is the applications page, where you'll find details of any application you've started or have submitted to us,

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and you can track the status of your application from here too. Select the application name for full details of any application you've submitted

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or have started.

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The connections page will show you any connections you've made with ACCA partners.

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You can also quickly accept any pending invitations from this page too, by selecting the organisation name under pending invitations.

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Please ensure you read the terms and conditions before accepting any invitation.

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Next, your contact preferences can be updated directly on the portal. You can confirm whether you would like to receive correspondence

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from us, and if you would like to receive your exam results by text message.

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You can also confirm if you would like to receive offers from third parties, and if you're happy for your details to be passed to employers to discuss improvements

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and ways ACCA can provide enhanced support for you. And lastly, you can confirm if you would like to be included in our list of past

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finalists.

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The terms and conditions page will show you what terms and conditions you've accepted as part of any applications you've submitted to us,

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and we'll confirm when you accepted them.

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And finally, the employment details page allows you to update your employment details, including adding your employment status,

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your job title, the company name, and the organisation, industry, sector, and size.

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We hope you enjoy exploring your My ACCA portal. Thanks for watching.