Operations management

In order to be awarded CPD units you must answer the following five random questions correctly. If you fail the test, please re-read the article before attempting the questions again.

  1. What is TQM?

  2. In the story the Japanese supplied five defects because -

  3. 'Six Sigma' is -

  4. 'BPR' - Business Process Re-engineering is -

  5. BPR involves

  6. Lean management is -

  7. Virtual Organisations are -

  8. Virtual organisations and teams -

  9. 'Strategic Cost Management'

  10. Strategic Cost Management