Certificate in Global Business Services (CertGBS)

The syllabus includes key topics such as:

  • governance, control and compliance
  • process improvement and change
  • relationship management, communication and understanding customer needs
  • process design and measurement
  • background, current state and future developments within the industry
  • practical tools and techniques that can be immediately applied
  • basic tools used within GBS including the role of technology
  • the finance and accounting value chain.