Members voiced concerns including issues around accessing HMRC services
More than 200 ACCA members from a broad range of sectors contributed to our UK Autumn Statement Survey – a huge thank you to everyone who shared views and insight with us. Your feedback helps ensure we represent the views of our members and stakeholders to government and the media.
The scale of the challenge faced by members using HMRC services was one of the most acute challenges raised, with 93% reporting that HMRC needs to make drastic improvements to communication and waiting times. We highlighted this evidence in a press release, gaining a lot of traction, including in Accountancy Today, The Accountant Online, Scottish Financial News and Taxation.co.uk.
With interest rates and inflation top of the agenda, members also shared valuable insight into the impact of increased costs on investment plans, with 53% indicating a negative impact on their organisation and/or their clients’ growth or investment plans. Looking to the future, only 29% of respondents believe the prospects for the UK economy are positive over the next 12 months. We are also highlighting the crucial need for government intervention across these areas as part of our pre-Autumn Statement letter to the Chancellor.
Below is a summary of the key statistics:
If you are not already a part of our Member Insights Community, we're inviting you to join and have your say on the things that matter to you. We launch new surveys at various points throughout the year to continue influencing policy development on your behalf.