Problem solved – helpdesk

I’m the only person in my office who understands our computer systems, but I’m falling behind with my work because I spend so long sorting out problems for other people

When the work you have to do exceeds the time you have available for it, you have to prioritise and channel your energy into those essential tasks that bring you recognition. Being sidetracked may help your colleagues, but what is it doing for your career? However, if you actively enjoy dealing with and solving computer problems then why not make a case for developing your skill into something that improves your prospects, rather than interrupts your working day?

There’s obviously a need for staff training, and who better to provide it than you? If the idea of changing your role in this way sounds attractive, put together a proposal detailing what’s needed and clarify how you could deliver it. Be sure to include some extra training, or other reward for yourself, as part of the deal. If your suggestions are turned down then that’s a clear message from management that they do not see this as core to your job, and you can stop being the problem solver with a clear conscience.

If you’d prefer to concentrate on your actual job, then you need to push your colleagues into learning to help themselves. People aren’t stupid, and they’ve found in you a way to solve problems without eating into their time, and using yours instead. Always helping colleagues encourages this helplessness. If someone needs you, don’t break off immediately from what you’re doing but instead arrange to provide help at a time convenient to you.

Make colleagues take notes when you solve a problem, so they can do it for themselves next time, and trade your assistance for something they can do for you. If you start to demand a payback for your services then your colleagues will value your help and use your time more considerately than if you give it away for free.

"If you’d prefer to concentrate on your actual job, then you need to push your colleagues into learning to help themselves"