HMRC has stated that it ‘will work collaboratively with the agent community and the representative bodies to ensure that any proposals are properly tested to meet the needs of both agents and HMRC’.
It has also stated that in late spring 2012 it will pilot a number of the proposals in the agent strategy with a group of volunteer agent firms; they will look in more detail at the practical steps for designing an enrolment process and the extent and pace of introduction of self serve.
By mid-2012 HMRC plans to create a concept model of the agent view to illustrate how it might bring together and use information about agents and their clients.
Look out for further announcements expected in the coming months.
