We will only process personal data where we have a lawful basis to do so.
The basis for processing your personal data will vary depending on the activity we collected it for. In some occurrences, we may have more than one lawful basis for processing.
The information below summarises the basis on which we process personal information.
A summary of the legal basis used by ACCA are:
- Contract: ACCA processes personal data which is necessary for the performance of a contract to which you may be a party to, or may want to enter, or may be a guarantor or beneficiary. This includes, but not limited to, ACCA membership, examinations, career services and subscriptions.
- Legal obligation: ACCA processes personal data which is necessary to comply with its legal obligations. This includes, but not limited to, providing personal information to the authorized regulators, law enforcement agencies and statutory bodies.
- Legitimate interest: ACCA processes personal data in order to exercise its rights and protect its legal interests as a professional association and regulator of Chartered Accountants. This includes, but is not limited to responding to general enquiries, supporting our students, members and partners, and improving our services relating to their Continued Professional Development, training and employment.
- Litigation: ACCA processes personal data in order to protect its interests and respond to third parties claims in the competent courts.
- Consent: ACCA processes personal data where you have provided your consent to do so.
Administration of studentship and membership records
We will hold personal data relating to members, affiliates and registered students in order to administer membership or studentship with ACCA and comply with our regulatory obligations. In certain cases, it is also voluntary for members, affiliates and registered students to provide us with details of ethnic origin, in order for us to review equality or opportunity of treatment.
Training and examinations
We will use your information to administer courses and exams and to monitor the pass rates and performance of learning providers, as well as ACCA students. We may use sensitive (information related to special categories of personal data, like health, ethnic origin, religious, philosophical and political views and convictions) information to determine your eligibility for special accommodations in order to provide you with assistance as part of the examinations and to comply with various equality and disability legislations. Please note that some examinations may be taken electronically and therefore may require the collection of additional information for the purpose of electronic processing.
This is a service offered to employers and learning providers. It enables them to upload details of the ACCA students whom they employ and/or are training, and monitor examination status and results. ACCA requires such employers and learning providers to obtain your consent before including your details on this service.
ACCA Learning Community
We will use your personal data to validate your registration to ACCA’s learning community services.
Continuing Professional Development (CPD) and other courses
ACCA offers CPD training courses and other training events, online or offline, for both members and non-members and we will need your information, in order to administer such courses. We will use your information to establish and validate your work experience as part of your progression to membership.
We will use your information to respond to enquiries and assist you with your request. Your communications with ACCA, including online, by email, text message (SMS), via ACCA's customer contact centre (or otherwise) may be recorded and retained for training and record-keeping purposes. Records may be used to monitor the quality of the assistance given and to verify the matters discussed.
If you post or interact with us via social media, we may use your information, in order to contact you in relation to the query, we will not use this for the purpose of further marketing or communications, unless you give us your consent to do so. We may share information with our suppliers in order to assist you.
Communications (including marketing)
Subject to your prior explicit consent we may use your information for marketing purposes and to send you relevant communications about our qualifications, our products and services and any other relevant events. We may use your contact details to send you registration or information packs, learning support and recruitment materials, surveys, questionnaires, invitations regarding ACCA-based consultations, details of ACCA courses and events or to notify you of any updates and changes to ACCA's products and services.
You will have the right to withdraw your consent for these at all times, and we will make this process as easy as possible.
We also use your information for custom audience social media campaigns, such as information about student exam dates, member subscription deadlines and other key events. This allows us to present you with the most relevant information to yourself across all our channels.
ACCA may also carry out mailings on behalf of third parties (without disclosing your details to such third parties), subject to obtaining your consent. Consent may be requested on your ACCA registration form or separately by ACCA. Please let us know if you do not wish to receive (or wish to change the way in which you receive) any of the above materials (see How do I get a copy of my data or update my preferences? below).
We will not pass your information on to other marketing providers and we will not sell your information to any third party.
We will use your information in order to manage subscriptions to ACCA's publications, including Accounting & Business, Accounting Link, Finance Matters, Student Accountant, and Teach Accounting magazines. Please contact ACCA if you wish to change the format in which you receive such publications, e.g. electronically or in hard copy (see How do I get a copy of my data or update my preferences? below).
We may also use information, which you explicitly provide to us when participating in ACCA campaign programmes, within internal and external publications to promote ACCA in the public and for advertisement purposes. We will always inform you when participating in public campaigns and will seek your explicit agreement prior to using your information. Examples of these are ambassador and leadership campaign programmes or interviews undertaken during public events.
We will use your information for the purpose of enquiries, investigations and complaints relating to members and registered students (or prospective and former students). Such matters may be sensitive in nature and ACCA restricts internal access to information to those teams responsible for investigating and resolving the relevant matters. However, please be aware that disciplinary hearings and outcomes may be made public.
Regulation of firms
We will use personal information of nominated individual representatives of firms and other organisations as part of our regulatory activities, including monitoring purposes.
Partner relationship management
We will use personal information of nominated individual representatives of firms and other organisations as part of our partner relationship management activities, including accreditation and approved employers and learning partner’s applications.
Certain additional information may be collected from members and dependants, who are beneficiaries of the ACCA Benevolent Fund. More information on use and disclosure of your data will be provided to you if you apply for the Fund.
Simpson Scholarship Fund
Certain additional information may be collected from existing students, who are applying to the Simpson Scholarship Fund. When you apply we will use this information to assess your eligibility for assistance with exam and student subscription fees. More information on use and disclosure of your data will be provided to you if you apply for the scholarship Fund.