Communication is key

Talented candidates may lose out if they cannot communicate their skills and successes, says Dr Rob Yeung. Plus, we reveal the perfect etiquette for the first day at work

I recently coached Jasper, a finance manager who was getting invited to interviews but had not received any job offers. I took him through a mock interview before discussing his CV and experience; I quickly realised that he had solid skills but was not communicating in a sufficiently assertive and positive way.

Many talented candidates don’t put across their skills and experience when confronted with interviewers face to face. Unfortunately, overconfident but less competent candidates are often better at selling themselves during interviews than more self-doubting but competent candidates.

To win over interviewers, remember that they are usually more impressed by actual examples. Don’t talk about how you generally go about tackling projects; prepare to talk about real examples of how you added value.

To prepare relevant examples for each interview, look at the specific job advert. For instance, Jasper was preparing to be interviewed for a job that required ‘proven experience of leading a team’ and ‘the ability to function as a change agent’. So we worked on crafting examples about how he had led a team – hired, coached, motivated and disciplined people, for instance. We discussed how he had proposed change and made it happen.

Interviewers are less interested in why a problem or situation arose; they want to hear about the actions you took to resolve it. And to come across as more dynamic, avoid speaking about what happened in the passive voice, such as ‘The problem was resolved by…’ or ‘The project was completed successfully’. 

Remember that it’s you who is being interviewed for the job rather than your team, so talk about yourself in the active, first person: ‘I resolved the problem by…’ or ‘I completed the project successfully’. Yes, at times it may be appropriate to talk about other members of the team. But, for the most part, focus on your contribution: ‘I suggested’, ‘I persuaded’, ‘I realised’ and so on.

When thinking about relevant examples, try to recall the barriers and problems that you encountered along the way. Don’t do yourself an injustice by making long, difficult projects sound too easy. Take your time to explain all the unforeseen obstacles that arose and the steps you took to surmount them. 

I recommend that job hunters write at least bullet points for each example of the most notable problems they faced and the key actions they took. Then it’s a case of rehearsing these out loud to ensure that you can bring them up fluently and persuasively. If you’ve got the experience to get invited to interviews, don’t let a lack of preparation get in the way of you finding a great next job.

Dr Rob Yeung is an organisational psychologist and coach at consultancy Talentspace

The perfect: first day at work

First, some housekeeping – what are you going to wear and how are you going to get to your new office? Preparing for both these areas will remove some of the stress from your first morning. A call to HR to ask for guidance on the former and a dry run during rush hour on the latter will give you a realistic, workable plan for arriving on time and appropriately dressed.

Next, give some thought to your likely timetable and interaction. Again, asking HR or your future boss for information in advance is okay, even desirable. Expect to take a tour and go through an induction, and resolve to try and take in as much as possible. Ask people about their roles, introduce yourself, explain what you will be doing and engage. 

First impressions count, of course, so look interested, be positive and ask questions. Obviously, you’re likely to be bombarded with information and names, but concentrate on learning those of your team first of all. And assess your near and medium-term workload. Find out what you will be working on, what’s expected immediately, soon and later on. Try and get a sense of client and customer preferences: targeted questions, such as which accounts do you spend most of your time on, will help give you a sense of what your own priorities should be. 

On any first day, there’s a ‘how do I get things done around here’ factor. Get to know your support staff – the IT helpdesk, the secretaries and associates. Be friendly and start to get them onside.

Above all, remember to take a snack or two: getting around to your first break might take some time.

"Don’t talk about how you generally go about tackling projects; prepare to talk about real examples of how you added value"