[00:05]

This video will show you how to book a center-based exam for one of our 4 exam sessions.

On-demand exams can be booked directly with a licenced CBE centre. You will need to contact your local licenced centre to reserve your

place and make payment.

[00:11]

Before booking a session based exam, check the exam timetable on our website to ensure you know when your exam is due to take place and ensure you've planned sufficient time on this date to make appropriate travel arrangements.

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Your exam must be booked by the exam entry deadline date, which can also be found on our website.

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The dates in this video are for illustration purposes only. From your My ACCA homepage,

please pay any outstanding fees on your account. Otherwise, the total cost of your exam will include any outstanding balance.

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When you're ready to book, scroll down to the helpful links section. And select book an exam.

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If you attempt to book an exam while your account is on hold or suspended, you may see this message appear.

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Select add an exam.

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Choose the exam you want to book. Then select centre. And choose the location you wish to sit your exam at from the drop down.

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Then select confirm.

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Choose your exam again. Then tick the box on screen to confirm you understand that after the standard entry deadline, examination fees are not refundable or transferable. Select add to your plan.

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You can now find a centre to take your exam at. Select confirm availability.

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Select the exam link highlighted on screen.

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Take a moment to read our exam policies.

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And when you're ready, select agree. Your primary address will be pre-populated for you,

however, if you want to change this, enter the location you wish to sit your exam at into the box provided.

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Next, select the date of your exam.

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Then select search.

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Take a moment to read our helpful hints.

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If the test centre has no available appointments, this will show as none available under the appointments column.

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If appointments are available, click the select appointment drop down. And choose an available time slot.

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Check that your personal details are up to date. If there are any errors with how your name is displayed, please contact us as soon as possible. Select next to move on.

[01:30]

Review your booking.

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And when you're ready, select confirm.

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Lastly, please share your feedback about our booking system by taking the quick survey highlighted on screen.

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And when you're ready, select finish.

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You must now pay for your booking to secure your time slot. Please be aware that the price shown on screen is for illustration purposes only. If you have a debit or credit on your account, the total balance will be adjusted accordingly.

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Select the link highlighted on screen to read our terms and conditions of booking.

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And when you're ready, tick the box on screen to confirm you have read and accept the terms and conditions.

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Then select proceed to payment.

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Again, if you have a debit or credit on your account, the total balance will be adjusted accordingly.

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When you're ready, select pay now. Choose one of the payment options highlighted on screen.

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Then enter your payment details and select the pay button.

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A confirmation message will be displayed on screen, and you will also receive an email outlining your booking details and the next steps to help you prepare for your exam.

[02:18]

And you can return to your exam planner to view your exam selections or book another exam by selecting the link highlighted on screen.

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Remember, all exams should be booked by the exam entry deadline date, available from the important dates page of our website.

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Now you know how to book your centre exam. Good luck and thanks for watching.

[00:05]

This video will show you how to cancel a centre-based exam from your My ACCA portal.

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Please be advised that all cancellations must be made before the standard entry deadline, which can be found on the important dates page of our website.

[00:20]

Your exam fee will be credited to your My ACCA account. Cancellations made after the standard entry deadline are not permitted, and your exam fee will not be credited to your account.

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When you're ready to cancel, log into your My ACCA portal and scroll down to the Helpful Links section. Then select “Book an Exam”.

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Locate the exam you wish to cancel and select “Details”.

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Take a moment to check you have the correct exam. When you're ready, select “Cancel”.

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Please note that if you want to change the format or version of this exam, you must cancel and rebook.

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Your exam fee will be credited to your My ACCA account for future use. When you're ready, select “Cancel Booking”.

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Select “Confirm Cancellation”.

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Confirmation will appear on screen, and your exam fee will be credited to your My ACCA account.

[01:26]

Remember, all cancellations must be made before the standard entry deadline, which can be found on the important dates page of our website.

[01:35]

You now know how to cancel your centre-based exam from your My ACCA portal.

[01:40]

Thanks for watching.