HMRC has confirmed that it will be delivering an enhanced digital service on Saturday 31 January rather than a telephone service.

What will be offered on Saturday 31 January:

• significantly enhanced webchat capacity – approximately 200 advisers, compared to the usual Saturday staffing of around 20, representing a ten-fold increase in capacity
• broader service coverage – webchat will be available across self-assessment, the agent dedicated line, extra support team, bereavement, and the online services helpdesk
• a callback process for vulnerable customers needing extra support or complex case team assistance
• 24/7 digital resources – our digital assistant and comprehensive GOV.UK guidance will remain available throughout.

HMRC phone lines will close on Friday 30 January and reopen on Monday 2 February.