Businesses need to be aware of potential problems
Shops, garages and other retailers considering offering to receive goods ordered online by local residents as a new service now that many of those residents have returned to work, need to consider the legal implications before doing so.
Such businesses are increasingly offering new ‘click and collect’ services, with the added benefit that it means the buyer of the goods (or someone acting on their behalf) is bound to visit the business to collect them, which can increase custom.
However, businesses need to be sure they can lawfully do this before offering the service, or risk legal action against them. Common problems include:
Landlords negotiating new leases may want to prohibit their tenants from offering click and collect services for other traders’ goods, or charge a higher rent for allowing this.
Retailers considering offering to take in goods ordered online by local residents to generate additional revenue should check their leases before doing so, in case of restrictions or financial consequences.
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