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At ACCA we continuously work hard to improve the service and support we offer you, our customers. Our aim is to make it easier for you to do business with us and improve your customer experience.

This is why at ACCA we provide 24 hour a day, 7 days a week, 365 days a year global support. You can contact Connect by phone, email or web chat and a dedicated member of the Connect team will be on hand to answer your queries at any time of the year.

Making a complaint about an ACCA Member

Members, firms and students regulated by ACCA are required to observe proper standards of professional conduct and in those instances where they do not ACCA will investigate and, where appropriate, take disciplinary action.

If you have tried local resolution with your accountant and it has failed, please visit our Making a complaint about a Member section for more information about making a formal complaint. 

Money laundering - confidential reports about an ACCA supervised firm

If you know or suspect a firm, member, affiliate or student is in breach of Money Laundering Regulations or is involved in money laundering or terrorist financing, please visit our Whistleblowing section for guidance on how to report it.