Is finance function technology delivering on its promise?

This report discusses the current use of technology in finance shared services and outsourcing. It considers the extent to which technology is changing the face of finance delivery and providing value for the organisation.


The report looks at the implications that technology now has for finance operations, typically those provided through shared services and outsourcing models. It considers whether the finance organisation is tapping into the full range of available technology solutions to improve performance and create and sustain value for the business.

Finance must grapple with technology from two perspectives: the need to add more value to the finance function and the need to link finance outcomes to other parts of the business to add value. In short, the move to adopt technology no longer affects only finance. New technology must be designed to satisfy process, functional and business needs – particularly if moves to global business service models are to fulfil their promise.