ACCA welcomes further efforts by HMRC to develop new digital services for agents in response to recent calls to improve service levels
It should be noted that where there are digital services, HMRC won’t be offering phone support for these services, other than when agents need support to get back online. However, the good news is that there has also been a relaunch of the agent dedicated line with revised service level targets aimed for by HMRC.
HMRC is currently working on more service developments such as:
Currently, this tool is still in private beta testing and so is limited to a small number of agents, but HMRC can now extend the service to a further 200 agents. If you would like to be part of this trial, please contact Denise Beat on firstname.lastname@example.org.
Feedback on the service levels on any of the above digital services when up and running can be fed through to our policy section on UKPolicy@accaglobal.com.