Students must have the necessary equipment, connectivity and room requirements to take a remote exam. Please ensure you meet the minimimum technical requirements and successfully pass the mandatory system test via exam planner using the same location, network and device you'll use on exam day.
However, even when meeting these requirements, sometimes unexpected issues such as connectivity disruption, may occur on exam day. If you do not have administrator rights on your computer/laptop this will limit your ability to troubleshoot any issues which arise. We therefore strongly recommend using a personal computer/laptop when taking your exam.
If you experience a technical issue during your exam
It is unlikely your invigilator will be able to assist you with any technical or connectivity related issues on exam day. However, you should still inform your invigilator of any issue you face using the on-screen chat functionality. This will alert your invigilator, who will then respond when they are available. Please note this may not be immediately.
View our invigilator guidance document for information on what our invigilators may contact you for.
Unfortunately, should you face repeated or prolonged technical issues your invigilator may have to terminate the exam. View the guidance below to support you having a successful exam day.