What happens if I enter an exam and then can no longer take it?
You can amend or even cancel your exam entry up until the standard exam entry closing date for that exam session. We can then either arrange to refund the exam fee to you or hold the money on your account for payment for the next exams you take. After the standard entry deadline, your examination entry fees are not refundable or transferable.
If you cannot sit an exam that you have booked to sit, you will be marked absent. This will not affect the marks of other exams you may have entered to sit and you can sit the exam you missed at the next available examination session.
It is not possible for you to cancel an exam entry after the standard entry closing date.
We do, however, understand that occasionally difficult circumstances arise after the standard entry closing deadline, such as serious illness or bereavement, which prevent a student from attending an exam. In such cases, they can apply with documentary evidence after the exam date for their fee to be credited.
Cancellations will only be considered under serious extenuating circumstances, and where supported by documentary evidence. Minor illnesses requiring GP, doctor or medical treatment or workload issues, for example, cannot be considered.
Our approach aims to support our students by allowing us to plan for exam sittings but supporting those with the most difficult circumstances.
If you still wish to request a cancellation, please have the appropriate documents available for submission to support your request:
- Copy of a death certificate of an immediate family member
- Certificate of life-threatening illness of yourself or immediate family member
- Certificate of serious injury of yourself resulting in hospitalisation
- Locally imposed restrictions covered by evidence of mandate.
Documents should be stamped and on official headed paper, translated to English by official translator where applicable.
The quickest and easiest way to request a cancellation is the 'Exam cancellation' option on our contact form, where you can use our webchat function.
The deadline for exam cancellation requests is provided by session in our important dates section. Please note if you have already contacted us about an exam cancellation then you don't need to contact us to check the status of your request.
If you are granted a cancellation, you should not attend the examination under any circumstances; in the event that you do so, you will be liable to pay additional fees.