Our departments
System downtime
We’re updating our systems and some of our services are unavailable.
For urgent queries you can contact our Customer Services team by phone on +44 (0)141 582 2000. However, teams will be unable to action requests or provide personalised advice until our systems are back online. Alternatively, please browse our Help and support section on our website for answers to frequently asked questions.
You’ll be able to contact us through your MyACCA portal once our systems are back on 29 April 2026.
We apologise for any inconvenience. All services will be back by 29 April 2026, including access to your new redesigned MyACCA portal.
Authorisation to practise enquiries
Queries about practising certificates.
email: authorisationemails@accaglobal.com
Tel: +44 (0)141 534 4175
Compliance
Telephone:
+44 141 534 4175
Email:
For queries relating to a firm’s audit monitoring and/or rule compliance review regulationoperations@accaglobal.com
Discover ACCA enquiries
For all pre-admission enquiries and pre-admission exemption enquiries. Phone or email to request pre-admission literature and registration forms.
Education enquiries
For technical queries relating to the syllabuses, and for queries from tuition providers.
Examination enquiries
For enquiries relating to examination sessions, examination results and registrations for examinations.
Joining process
For questions relating to pending applications, claiming exemptions, and administrative queries from registered students.
Tel: +44 (0)141 582 2000
On-demand CBE support team contacts
On-demand CBE centre related enquiries: cbe@accaglobal.com
On-demand CBE student related enquiries: contact us
CBE centre support hours: 9.00 am to 5.00 pm Monday to Friday, with the exception of UK public holidays.
Practical experience enquiries
If you have any queries about the practical experience requirements for membership, membership competences, or the work permitted outside approved training, please contact Connect at ACCA:
Tel: +44 (0)141 582 2000
For further information about the practical experience requirements for an ACCA practising certificate and all other matters connected with obtaining practising certificates and insolvency licences, please contact Authorisation at ACCA:
email: authorisationemails@accaglobal.com
Tel: +44 (0)141 534 4175
