By entering for the examination(s) you are agreeing to be bound by the examination regulations and these Terms and Conditions. The examination regulations are available in our Exam regulations section and in the post-registration information issued to you when you joined ACCA. They are also reproduced on your Examination Attendance Docket. You should familiarise yourself with the regulations prior to the examination session.
An email acknowledgement will be sent to you on successful completion of your exam entry. Please read this carefully and ensure that the details represent the entry that you wish to make for this session.
Examination compensation policy
If an examination attempt is suspended or cancelled by the examining board (at any stage, whether before or after the examination sitting itself) ACCA will waive the fee (or part thereof) for the next attempt at the exam(s) unless such suspension, cancellation or otherwise is caused by an epidemic, pandemic or any other event against which ACCA is unable to obtain insurance on reasonable commercial terms.
Due to the nature and complexity of operating professional examinations, ACCA reserves the right not to reschedule any examination or offer any compensation other than as specified above.
Exam centres
The address of the venue you have been allocated to will be shown on your Examination Attendance Docket, which will be available in the month prior to the examination session.
Where entries exceed the capacity at any particular centre it may occasionally be necessary for ACCA to either a) transfer candidates to another centre and/or b) transfer candidates to another timeslot and/or c) transfer candidates to another exam date. In such instances ACCA reserves the right to invoke any or any combination of these options.
Confirmation of the physical centre exam date and time slot allocated to you will be shown on your Examination Attendance Docket.
If you have selected a Special Centre from the list (please see Exam Centre List) you will be required to pay any invigilation and centre costs involved. Such fees are normally paid direct to the examination supervisor in advance of the examination date. These fees are payable in addition to the examination fees payable to ACCA. You remain liable for these costs if you subsequently absent yourself from an exam.
Your ACCA student registration and exam eligibility
Only registered ACCA students/affiliates/members are eligible to sit ACCA exams. If you have booked an exam and are subsequently removed from the ACCA register, you are not eligible to sit the exam, and your exam entry may be withdrawn. If you take an exam whilst removed from ACCA’s register your exam result will not be marked and you will not receive a result.
Exam moderation
ACCA shall moderate and finalise exam results to ensure they are valid and reliable. ACCA may use data forensics, plagiarism software and statistical evidence to identify irregular conduct and/or anomalous testing results in connection with your examination. If irregular conduct and/or anomalous results are identified ACCA reserves the right to:
- nullify your exam result, and/or
- not refund your exam fee, and/or
- withhold your examination results, and/or
- in the event you receive a nullified result, permanently suspend your ability to sit further remotely invigilated ACCA examinations, and/or
- suspend your ability to sit any ACCA examinations, and/or
- take any other appropriate action to protect the integrity of ACCA exams.
Use of Remote Access or Control Software
If ACCA has reasonable grounds to believe that any form of remote access, remote desktop, screen sharing, or remote control software or service—whether active, dormant, installed, or otherwise associated with your device—has been or is likely to be present, used, or accessible before or during any attempt at a remotely invigilated exam, ACCA reserves the right to:
(i) permanently suspend you from sitting future ACCA remotely invigilated exams; and/or
(ii) revoke your exam entry and not refund your exam fee; and/or
(iii) nullify your exam result; and/or
(iv) refer the matter for further investigation and disciplinary action.
1 Payment terms
1.1 Payments for any exam entry must be received in full for the whole price of the exam(s) that you wish to sit before your order is accepted by ACCA.
1.2 The price payable is as set out on our Website at the time of paying for the exam, as the same may be amended from time to time.
1.3 If your employer/tuition provider or any third party acting on your behalf, books, registers or pays for an exam through their ACCA Exchange account please be aware that you are ultimately responsible for the payment of the entry or registration fee, irrespective of any agreement that you may have made directly with them.
1.4 If your exam entry has been booked on your behalf by ACCA, you are required to make your exam entry payment in full within 72 hours. Payment can be made via MyACCA or by contacting ACCA Connect on +44 (0)141 582 2000. If payment is not received within 72 hours, your exam entry will be cancelled and no further support can be offered.
2 Confirmation of your exam entry
Once we receive your payment we will confirm our acceptance of your exam entry by sending an email to the email address you provide. If you have not received this email please ensure the following before contacting us:
- You have allowed a few hours to pass, particularly around the standard entry deadline.
- You have checked your spam and/or junk folders.
In the event it is still not received, please recheck the exam planner to check for your entry and use our Help and Support page to raise a case.
3 Your right to cancel
3.1 You may cancel your exam entry at any time before the standard exam entry closing date for each examination session. You will receive a full refund by using the ACCA self-serving online tools on your MyACCA account. Details of the exam entry closing dates are published annually and can be found in our important dates section.
3.2 After the standard exam entry closing date you have the right to cancel your exam entry within 14 days without giving any reason. The cancellation period will expire 14 days after the day you paid for your exam entry. To exercise the right to cancel, you must inform us through raising a case on our Help and Support page. You will not be able to process your cancellation using the ACCA self-serving online tools on your MyACCA account.
3.3 If you cancel your exam entry in accordance with clause 3.1 or 3.2, we will reimburse the payment received from you to your MyACCA account. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel your exam entry.
3.4 If you cannot sit an exam that you have booked to sit, you will be marked absent. This will not affect the marks of other exams you may have entered to sit and you can sit the exam you missed at the next available examination session.
3.5 Without prejudicing your rights under clauses 3.2 and 4, after the standard exam entry deadline, examination entry fees are not refundable or transferrable.
3.6 In the event that you wish to cancel any exam entry, in accordance with clauses 3.1 or 3.2, consideration must be given to the ACCA examination progression rules, details of which can be accessed in our exam progression rules section. If the cancellation of an exam entry contravenes the progression rules, any other affected exam entry that is applicable to the rules will be subject to cancellation and a full refund provided in accordance with clause 3.3.
3.7 If ACCA cancels the exam, our liability shall be limited to a full refund of any exam you have paid for only. We will not refund any travel or accommodation costs associated with the cancellation of an examination.
3.8 ACCA reserves the right to cancel or reschedule exams without prior notice and to amend or alter exam fees/timeslots/venues.
3.9 In the event that you cancel any exam entry which is not in compliance with the cancellation policies herein, ACCA is entitled to take any and all actions, including but not limited to reinstatement of your examinations, not refunding the examination fees and (if refunded) re-charging the examination fees to your MyACCA account. By agreeing with these exam entry Terms and Conditions, you have expressly acknowledged and confirmed that you agree that ACCA can take such actions.
4 Changes to these terms
ACCA may amend these exam entry Terms and Conditions if we have a valid reason.
Examples include exam security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you 14 days’ notice. If you object to the change, you may cancel your exam booking and request a full refund or credit to your MyACCA account, by contacting our Customer Service Team using our Help and Support page before the change takes effect.
5 Options for resolving disputes with us
5.1 You can contact our Customer Service Team through our Help and Support page. They will do their best to resolve any problems you have with us or our products as per our Complaints procedure and Customer Service Charter: How to make a complaint | ACCA Global and Our Customer Service Charter | ACCA Global.
5.2 The laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of the country in which you live. We can claim against you in the courts of the country you live in.
