Management theories: seven ways to evaluate performance

In order to be awarded CPD units you must answer the following five random questions correctly. If you fail the test, please re-read the article before attempting the questions again.

  1. EVA means -

  2. The Balanced Score Card (BSC) is -

  3. Organisational morale is -

  4. Customer focus -

  5. A 'Stakeholder' is

  6. Stakeholder Value is -

  7. Governance is -

  8. Benchmarking is -

  9. Risk Management is about -

  10. Performance Drivers are -