Post-exam options eligibility

To be eligible to use our rebook option

You must have:

• attempted to check-in for your exam
• experienced a technical issue during your exam which has impacted your ability to complete the exam. 

To be eligible to use our cancellation option

In addition to meeting the rebook criteria, you must also:

• have successfully passed the mandatory system test via Exam Planner at some point between the previous exam session finishing and before starting your exam check-in process.* 
• If you perform multiple mandatory system tests ahead of exam check-in, the last mandatory system test result must be a pass. 
• We will only consider a passed mandatory system test which was completed in advance of the initial exam. Any tests completed after this date will not be considered. 

If you do not meet the eligibility criteria for either our rebook or cancellation post-exam options, you will not be able to use our post-exam options.

*Students entered for a remote session exam for the first time will need to pass the system test after booking their exam and before checking-in for their exam.

Cancellation restrictions

In exceptional circumstances, it may be necessary for ACCA to remove the option for individual students to cancel their exam. This may include students who have previously cancelled exams across multiple exam sessions.

Help completing the mandatory system test

Watch our tutorial video below for support on how to complete your mandatory system test.

Rebook using Exam Planner

Students who experience technical issues can use Exam Planner to rebook their exam for the contingency exam date. This option is available for all exams apart from some variants and rebookings should be made at the earliest opportunity.

View the timetable for information on when these are scheduled.  

If you have to rebook your exam, you should be aware that

• Your original exam attempt will not be marked and you will not receive a result for this attempt.
• It is not possible to retract a rebooking request.
• Rebookings must be made at least 24 hours ahead of the scheduled contingency exam date/timeslot.

Watch the video below for step-by-step instructions on to rebook your exam using Exam Planner.

*Rebookings must be made at least 24 hours ahead of the contingency exam date/timeslot, not 48 hours as stated in the video.

Cancel using Exam Planner

If you are unable to rebook your exam for the contingency exam date you have the option of cancelling your exam using Exam Planner and receiving a credit for your exam fee.  

If you cancel your exam, you should be aware that:

• You can only cancel your exam after any rebook option has passed i.e. after the contingency exam has been scheduled. You must also do so before the cancellation deadline.
  
  View relevent deadline
  
  
• Your exam attempt will not be marked and you will not receive a result.
• It is not possible to retract a cancellation request

Watch the video below for step-by-step instructions on to cancel your exam using Exam Planner.

Mitigating circumstances

Alternatively, if you have experienced technical issues which have negatively impacted your performance, but you have been able to either:

• complete your exam, or 
• feel you have completed enough exam content to pass

you may wish to apply for mitigating circumstances. These circumstances will be taken into consideration during the results process. 

Mitigating circumstances is available to all students, regardless of whether they meet the cancellation eligibility criteria. Applications can be made via your myACCA account and must be submitted by the relevant deadline

Visit our mitigating circumstances page for more information.

If you have any further questions relating to your post-exam options you may wish to visit our remote session FAQs page