Managing conflict: handling disagreements and speaking up for what you want

Do you ever feel frustrated by difficult customers or argumentative colleagues? Do you wish you could handle unpleasant differences of opinion in ways that you find more satisfying?

Overview

Join ACCA's training expert Dr Rob Yeung in discovering your personal style of handling conflict as well as the strengths and weaknesses of your style.

In this practical session, you will learn about common barriers that prevent people from speaking up properly. Ultimately, you will leave the session with tips and techniques for better communicating your needs in an assertive way that avoids being aggressive.

Learning outcomes
Additional information
Speaker information

On completion of this webinar you will:

gain an understanding of the common causes of conflict
be able to identify your style of handling conflict
develop skills to move towards joint problem solving.

This webinar includes an accompanying workbook, which you are encouraged to download and follow at the start of the webinar, to help you get the most out of attending.

A personalised certificate of completion is also available for dowload in the webinar platform.

This webinar was first broadcast in September 2024.

Dr Rob Yeung
Organisational Psychologist, Talentspace

Dr Rob Yeung is a director at leadership consultancy Talentspace. He is a chartered psychologist, coach, speaker, TV presenter and author. He specialises in topics ranging from confidence and change to the psychology of leadership, sales success and high achievement. He was formerly at The Boston Consulting Group.

Price

Price Free

Location

Global

Date & time

On demand

Book on ACCA

Managing conflict: handling disagreements and speaking up for what you want

Overview

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