[0:05]
During your remote session exam, all applications must be fully shut down except on view.

[0:12]
This video will show Windows and Mac users how to close applications running in the background before entering your remote session exam.

[0:21]
During check in, you'll be asked to test your system for any applications running in the background.

[0:28]
If applications are open in the background, you must close these before selecting Next.

[0:34]
If you select Next and have not closed the open applications, you will be presented with a warning.

[0:41]
After you've closed all open applications except on view, select Resolve Issues and Retest.

[0:48]
Windows users can close background applications from the task manager.

[0:53]
There are two ways to access the Task manager.

[0:57]
Hold down the control, Alt and Delete keys on your keyboard.

[1:01]
Then select Task Manager, or alternatively, right click on your desktop toolbar.

[1:07]
In this video demonstration, we're going to look at the second option.

[1:12]
Right click on your desktop toolbar and select Task Manager.

[1:22]
Select the application you want to shut down and then select End Task.

[1:30]
Repeat these steps for any other applications you may have open and remember do not close on view.

[1:40]
If the application continues to relaunch, find and disable the application from the Startup tab.

[1:48]
Then close the Task manager and return to your exam.

[1:54]
Now let's look at closing background applications for Mac users.

[1:58]
There are two ways to close background applications on a Mac, either from the Force Quit application or from the Activity Monitor application.

[2:08]
Let's start with the first option to close applications.

[2:13]
From the Force Quit option, select the Apple icon, then choose Force Quit.

[2:22]
Choose the application you want to close, then select Force Quit and then Force Quit again.

[2:31]
Alternatively, you can close applications from the Activity Monitor application, select the magnifying glass and search Activity Monitor.

[2:44]
Choose the CPU tab, search for the application you want to close, close the application by highlighting it, and then select the X button at the top of the screen to close it.

[3:03]
Lastly, select quit.

[3:06]
Now close the Activity monitor and return to your exam.

[3:11]
You now know how to close background applications on your device.

[3:16]
Good luck in your remote session exam.

[0:05]
Before starting your exam on exam day, ensure you set your work area up as required, including connecting to a power source by plugging in your laptop or PC charger before your exam starts and remove any unauthorised items from your work area.

[0:19]
Complete the mandatory system test.

[0:22]
Take a bathroom break before your exam starts as you're only permitted to take one five minute bathroom break during your exam.

[0:30]
We're continually making improvements to your remote exam experience, so remember to rewatch this video each time you sit a remote session exam to ensure you are up to date with the latest guidance and support.

[0:44]
Access the exam Planner from the Helpful Links section of your My ACCA portal and familiarise yourself with our troubleshooting guidance page before you begin.

[0:58]
The dates shown in this video are for illustration purposes only.

[1:03]
Select Launch Exam Your exam will only launch 30 minutes in advance of your scheduled exam start time.

[1:11]
If you try to start your exam more than 30 minutes before or 15 minutes after your appointment time, your exam will not launch.

[1:20]
You're about to enter into exam conditions after you select Launch Exam, so Please ensure you comply with our exam rules and regulations from this point onwards.

[1:31]
For regulatory requirements, we need to collect information on how you studied for your exam.

[1:39]
You'll need to do this for every exam.

[1:41]
During each exam session, identify your method of study.

[1:47]
Select the country you studied in from the drop down menu.

[1:54]
Choose your learning provider from the drop down menu.

[1:58]
If your learning provider is not listed, please type their name into the other provider name box and tick the box on screen.

[2:07]
If you completed your method of studies over four months ago, then select Save and Confirm before you start the check in process.

[2:19]
Remember to take a bathroom break and when you're ready, select Check in.

[2:25]
You're about to download the Onview exam software, however, you must first read and agree to the following statements on screen.

[2:33]
Failure to meet these expectations will result in you being turned away from your exam or your exam may be revoked.

[2:43]
The statements on screen are for illustration purposes only.

[2:47]
The exact wording of on view systems may change for this or future sessions.

[2:52]
Please ensure as part of check in that you regularly read the on screen wording carefully.

[2:59]
Once you've read and understood these statements, tick the box next to each one to confirm, then select Next to move on.

[3:10]
Other languages are available from the drop down menu at the top of the page.

[3:17]
Copy the access code.

[3:19]
This is needed for the next step.

[3:23]
Then select Download to run the On View invigilation software.

[3:35]
Your copied access code will be automatically populated.

[3:39]
Select next to continue.

[3:43]
Please confirm that you're 18 years of age or older.

[3:46]
If you're under 18 years of age, tick the correct button on screen and follow the additional steps.

[3:53]
Please note that candidates under the age of 18 must have a parent or guardian present for ID validation.

[4:00]
And if you're taking your remote session exam in mainland China, you must be aged 18 years or over.

[4:09]
On view will now check your equipment.

[4:11]
Select Start Microphone, Check and speak clearly and loudly enough until the bar turns green.

[4:21]
Next select Start Speaker.

[4:23]
Check when you can hear the music, select Yes.

[4:29]
Lastly select Start webcam.

[4:31]
Check if you can see yourself, then your webcam is working.

[4:37]
Select Next to continue on view will now check your Internet connection.

[4:44]
Once this is complete, select Next to continue.

[4:49]
Enter your telephone number then select Next.

[4:53]
Please ensure this is entered correctly as this is the number the invigilator will try to contact you on.

[4:59]
Should you encounter any technical issues during your exam, you'll now be prompted to take photographs.

[5:07]
You can do this with your webcam or your mobile phone.

[5:11]
We recommend using your mobile phone.

[5:15]
Option one, scan the QR code using the camera on your mobile device and complete check in via your mobile web browser.

[5:25]
Option 2 Enter your mobile telephone number, tick the I accept the terms and conditions box, then press send.

[5:33]
You'll then receive a URL link to complete check in from your mobile web browser.

[5:40]
Option three.

[5:42]
Enter the web address on screen into your mobile web browser.

[5:45]
Then use your access code to complete check in.

[5:49]
If you don't have a mobile device, you can complete check in using the webcam on your desktop computer.

[5:57]
In this video, you'll learn how to check in using the QR code and your mobile web browser.

[6:02]
Scan the QR code using the camera on your mobile device.

[6:08]
After your mobile device detects the QR code, select the URL link or if using an Android, select Open in browser.

[6:17]
After launching the Pearson Vue website, your homepage should look like this.

[6:22]
Please note that the look and feel of this web page and the mobile check screens may differ for this or future exam sessions.

[6:31]
Select Enter Access Code to manually enter your access code, or select Scan QR Code to scan the QR code on your computer screen.

[6:39]
If you selected Enter Access Code, type this now into the box provided, then select Continue.

[6:46]
You'll now be asked to take photos using the camera on your mobile device.

[6:51]
Select Continue, select Take Front, then take a photo of your face using the camera on your mobile device.

[7:00]
Make sure your face is within the Oval.

[7:02]
Your face must be in focus and well lit and most importantly, your face must match your ID.

[7:09]
Choose the identification type from the options available.

[7:14]
If you're using a driving licence, select driving licence.

[7:18]
If you're using a passport, select Passport and if you're using any other forms of ID, select Other Government photo ID.

[7:27]
Choose your country from the drop down, then select Continue.

[7:32]
Select Take Front.

[7:33]
Then take a photo of your identification using the camera on your mobile device and repeat this step for the back of your ID.

[7:42]
Make sure the photo is clear and well lit and your ID must be in English.

[7:48]
Ensure you've completed the actions on screen to prepare your workspace before continuing.

[7:54]
Remove any prohibited items from your workspace, including any scrap paper.

[7:59]
No paper or pens are allowed on your desk.

[8:03]
You will now take 4 pictures of your workspace.

[8:06]
Select Take Front to begin.

[8:09]
The whole workspace must be clearly visible and include the whole computer and the area around it.

[8:15]
There must be no unauthorised items on your desk or within arm's reach.

[8:24]
For your back photo, the invigilator must be able to see your desk, plus everything on the desk and the view behind to ensure your setup meet the exam rules and regulations.

[8:38]
For your left photo, the invigilator must see the whole workspace from the left side, including the computer, desk and contents on the desk, and any authorised items such as a calculator or a glass of water.

[8:54]
For your right photo, the invigilator must see the whole workspace from the right side.

[8:59]
This includes the computer, desk and contents on the desk and any authorised items such as a calculator or a glass of water.

[9:09]
When you've finished, select Continue.

[9:13]
Place your mobile phone on silent mode and out of arms reach, then return to your computer and select Refresh to complete check in.

[9:23]
Read the testing rules agreement again.

[9:28]
We recommend you take a break before you check in.

[9:31]
However, you can take 1 bathroom break of up to 5 minutes during the exam.

[9:36]
Before doing so, use the chat function to advise the invigilator that you're leaving your desk to use the bathroom.

[9:43]
You don't need to ask for permission, but you must inform the invigilator on your return.

[9:48]
Remember, you must be visible to the camera at all times during your exam and you must not talk out loud, which includes reading questions out loud.

[9:57]
No unauthorised person is allowed in your room and you should also make sure there is no noise, music or voices heard from other rooms as this will breach the exam rules and regulations.

[10:09]
Confirm you understand your exam may be revoked if you break any of these rules by ticking the box highlighted on screen.

[10:16]
Select next to continue on view will now check for any applications open in the background.

[10:24]
Select Test Having applications running in the background will prevent your exam from running, so it's important that these are closed and not minimised.

[10:34]
If you have any applications open, you will receive a warning message.

[10:39]
You must close these background applications before selecting Resolve Issues and Retest.

[10:45]
Watch our Closing Background Applications video, available from our Troubleshooting guidance page for more support.

[10:54]
If there are no more applications open, select Next to Continue.

[11:00]
On View will now check your system's video streaming capability.

[11:05]
If on View detects an issue with your video stream, select the Troubleshoot Streaming link on screen for more support to resolve the issue before selecting Test Video stream again.

[11:17]
Once you can see yourself in the video stream, select Yes, then click Next to Continue.

[11:24]
The check in process is now completed.

[11:27]
You will be placed into a queue while your submitted details and photographs are verified ahead of your exam launching.

[11:34]
Your exam will be launched by the greeter.

[11:37]
If there are any problems with your photos, the greeter will contact you.

[11:42]
Before your exam is launched, you'll receive this message.

[11:48]
This step can take up to two minutes to load depending on your device, and if there's a problem with launching your exam, you'll need to close the On View exam software and reopen it from your Downloads folder.

[12:01]
Please ensure you close all applications except on view and disconnect from any VPNs before attempting to launch your exam.

[12:11]
And remember, before you click End Exam, make sure you've checked all of your answers.

[12:16]
Only click End Exam when you've finished your exam and your exam time has ended, as once submitted you won't be able to go back in.

[12:24]
This means you won't be able to answer any questions you missed or change any of your answers.

[12:30]
To check your exam has been submitted to us for marking, watch our instructional video on our website.

[12:36]
Please note, all results will be sent to US 72 hours after your exam has ended.

[12:43]
On results release day, your exam results will be accessible from the exam results page of your My ACCA portal.

[12:51]
Good luck with your remote session exam.

[0:05]
This video will show you how to check your remote session exam has been submitted for marking.

[0:11]
Before ending your exam, make sure you've attempted all questions and submitted your answers.

[0:17]
Only select End Exam when you've finished your exam and your exam time has ended as once submitted you won't be able to go back in.

[0:26]
This means you won't be able to answer any questions you missed or change any of your answers.

[0:32]
After selecting End Exam, a prompt box will appear and when you're ready to end your exam, select Yes.

[0:41]
Your exam will now be submitted to ACCA for marking and you can check your exam has been submitted from your exam planner.

[0:48]
The exam planner can be accessed via your My ACCA portal homepage.

[0:54]
Select Book an Exam While you're connected to your exam, your progress is regularly saved and once your exam is submitted, you'll find confirmation on your exam planner.

[1:06]
Exam attempted means we've received your submission for marking.

[1:10]
Please allow up to 72 hours for your exam planner to be updated with this status.

[1:16]
If you've experienced any issues during your exam that you feel have impacted your performance, please refer to the Mitigating Circumstances page of our website.

[1:25]
Good luck with your exam results.