Overview

The monthly reports in most organisations show progress against financial and other objectives, but how are those objectives set and are they always the right ones? This learning pathway goes right to the heart of how accountants add value to the process of managing the business' performance.

Whether operating from outside a business as a trusted advisor, or from the inside as a member of the finance team, you can play a key role in ensuring that the managers of a business achieve proper control of their processes. This learning pathway will provide solid, practical advice on how to make performance management and KPIs work for your organisations or for your clients' businesses.

With process being a key theme running through this learning pathway, many of the weeks focus on how you can develop processes that enable people to work together to deliver positive outcomes for both the customer and the organisation, therefore improving cost-efficiency, profitability and adding value to the business.

Working with your peers through the learning pathway, you will be given tools and techniques to help you evaluate, develop and create best practice business performance solutions to create and drive value. Measurement and reporting play a key role in business performance management. You will focus on understanding how best to drive value, you will also take a process-driven approach to understanding how to measure and report on business performance, and to reflect on it to enable the processes you develop to be constantly evolving in response to the ongoing and changing needs of the business.

This learning pathway addresses the key elements of successful business performance management:

  • a clear understanding of business processes
  • a clear understanding of customer requirements
  • clear measures of performance
  • a system for managing and improving performance. 

Key information

  • Duration: 20 weeks
  • Weekly study: 1 hour
  • Start date: in session
  • Use code ACCA101 at checkout for 10% discount

Programme outline

The programme has been split into different topics, which will be covered each week of the course.  

  • Programme outline

    Elements of successful business performance management

    1. Introduction to successful business performance management

    2. Understanding business processes

    3. Understanding financial objectives

    Measuring and managing customer requirements

    4. Measures of business performance – the voice of the process

    5. Understanding the voice of the customer – internal

    6. Understanding the voice of the customer – external

    7. Measuring and managing the voice of the customer

    Measuring and managing business processes

    8. The voice of the process meets the voice of the customer

    9. Measures of business performance

    10. Monitoring and managing business performance

    Business strategy meets performance measurement

    11. Linking organisational goals with operational performance

    12. Reporting data that drives improvement

    13. The Balanced Scorecard and performance dashboards

    14. Improving business performance

    15. The role of KPIs

    Driving performance improvement

    16. Engaging staff in performance improvement

    17. A method for performance improvement

    18. Podcast insights from professionals on BPM in practice

    19. Final thoughts on BPM

    20. Wrap up

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ACCA learning pathways in association with accountingcpd, who work with leading industry specialists to develop bespoke CPD courses.

Disclaimer: This course is available for ACCA members, you may need your ACCA membership number to complete your booking. This course and outline is provided by a third-party course provider. All course bookings are subject to the terms and conditions set by the course provider. Please see individual supplier pages for full terms and conditions. ACCA takes no liability for bookings made with third-party suppliers.