Managing conflict

Overview

Whether working in audit, or simply managing the annual budget process, conflict is an unfortunate fact of life for the finance professional. It is only by understanding the underlying mechanisms that cause conflict in the first place that we can identify the best approach to overcome it, and return to a more efficient working environment.

This course explores why conflict arises and how emotions, feedback and personality contribute to conflict. Discover how to analyse conflict and manage emotions to overcome issues and promote harmony within your finance team.

This course will enable you to: 

• understand the factors that contribute to conflict and how you can deal with it
• deliver constructive feedback
• identify the symptoms and indicators of conflict amongst individuals and teams
• manage emotions and overcome conflict
• deal with conflict in your finance team. 

Key information

• learn at your own pace.
• develop your own learning needs
• exclusive member discount available
• iPad/Android compatible.

Helping accountants grow

Disclaimer: This course is available for ACCA members, you may need your ACCA membership number to complete your booking. This course and outline is provided by a third-party course provider. All course bookings are subject to the terms and conditions set by the course provider. Please see individual supplier pages for full terms and conditions. ACCA takes no liability for bookings made with third-party supplier.